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Food Service Supervisor

2 months ago

Sault Ste Marie, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of food service staff to ensure efficient service delivery.
    • Train staff in job duties, sanitation, and safety procedures to maintain a safe and healthy work environment.
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner.
    • Ensure that customers receive exceptional service and high-quality food.
  • Operations and Administration
    • Prepare budget and cost estimates to ensure efficient use of resources.
    • Maintain records of stock, repairs, sales, and wastage to inform business decisions.
    • Prepare and submit reports to management to ensure transparency and accountability.
  • Communication and Interpersonal Skills
    • Develop and maintain effective communication with staff, management, and customers to ensure seamless service delivery.
    • Exercise efficient interpersonal skills to build strong relationships with colleagues and customers.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Work Experience
    • 1 year to less than 2 years of experience in a food service supervisory role.
  • Personal Qualities
    • Client focus.
    • Excellent oral communication skills.
    • Flexibility.
    • Team player.
    • Initiative.
Work Environment

As a Food Service Supervisor at Tim Hortons, you will work in a fast-paced environment with a combination of sitting, standing, and walking. You will be required to stand for extended periods and work under pressure to meet customer demands.

What We Offer
  • Health Benefits
    • Health care plan.
  • Work Schedule
    • 35 to 40 hours per week.
  • Language
    • English.