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Shift Supervisor

2 months ago

Ingersoll, Ontario, Canada ONroute Full time
About the Role

We are seeking a highly motivated and organized Shift Supervisor to join our team at ONroute. As a Shift Supervisor, you will play a key role in ensuring the smooth operation of our plazas, providing exceptional customer service, and maintaining a safe and inclusive work environment.

Key Responsibilities
  • Monitor and coordinate the day-to-day activities of employees, ensuring productivity and efficiency.
  • Create and maintain a safe and positive work environment, free from harassment and violence.
  • Model company brand standards and adhere to all policies and SOPs in a professional manner.
  • Complete opening, daily, and closing procedures, ensuring compliance with company policies.
  • Follow all company cash handling policies and maintain proper security of cash and void transactions as needed.
  • Resolve customer complaints in a manner consistent with policy and with customer satisfaction in mind.
  • Practice excellent food safety and sanitation practices and comply with all H&S standards.
  • Place and receive product, perform monthly inventory, and deliver training to new employees.
  • Respond to guest injuries and property damage, complete reports, and record timely to HUB/IFM.
Requirements

Reliable transportation is required, as our plazas are located on highways with limited public transportation options.

About Us

ONroute is a leading operator of convenient plazas along Highways 400 and 401, providing travellers with fresh food, beverage options, gas, and amenities. We strive to be more than just a highway stop, delivering exceptional customer experiences and creating a positive work environment for our team members.

We are committed to a diverse and inclusive workplace, offering fair, equitable, and accessible opportunities for all employees and applicants. Accommodations during the application process are available upon request.

ONroute is an equal opportunity employer, recognizing the value of diverse backgrounds and experiences in creating a better workplace and customer experience.