Clinical Specialist II

4 weeks ago


Calgary, Alberta, Canada Boston Scientific Full time
About the Role

We are seeking a highly skilled Clinical Specialist II to join our team at Boston Scientific. As a key member of our Cardiac Rhythm and Electrophysiology team, you will play a critical role in supporting the Divisional Manager in achieving the goals and objectives of the Division.

Your primary responsibility will be to provide clinical support to customers, including electrophysiology procedure case support, device implantation, troubleshooting, programming, and patient follow-up for our company products. You will also be responsible for educating customers on the merits and proper clinical usage of our products, as well as performing clinical and library research and participating in case reviews and clinical observation.

Key Responsibilities
  • Provide clinical support to customers, including electrophysiology procedure case support, device implantation, troubleshooting, programming, and patient follow-up for our company products.
  • Develop and deliver educational programs to customers on the merits and proper clinical usage of our products.
  • Perform clinical and library research and participate in case reviews and clinical observation.
  • Attend unit implants and support EP procedures in the labs and operation rooms of hospital accounts and perform patient follow-up to assure customer and patient success with the implanted products.
  • Meet with existing and potential clients to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how our products can help them to achieve their goals.
  • Develop business relationships with hospital personnel to make new contacts in other departments within the hospital and to identify key decision makers in order to facilitate future sales.
  • Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions.
  • Manage and provide technical support for clinical trial activity within assigned territory by supporting the site authorization process and study procedures as defined in the clinical investigational plan.
  • Provide initial and continuous training, education and support for clinical center personnel on clinical trial protocol, clinical process, products and features under investigation, and procedures involving those products and features.
Requirements
  • University degree (BSc or equivalent)
  • Minimum of 2 years of medical device or hospital experience in a clinical support role in the cardiac sciences space
  • Knowledge reading and interpreting ECGs
  • Experience and understanding of electrophysiology procedures
  • Track record of outstanding clinical support that drives excellence in the field
  • Strong business acumen and strategic problem-solving skills
  • Ability to travel Canada wide
About Boston Scientific

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.

We are a global business and a global corporate citizen, and we have a responsibility to apply those values to everything we do. If you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you.



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