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Desktop Support Specialist

2 months ago

Halifax, Nova Scotia, Canada Axiom Technologies Full time
Desktop Support Specialist

Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises worldwide. Our team is dedicated to delivering exceptional service and support to our clients.

Job Summary

This role will provide on-site and on-call assistance to end-users within the organisation's desktop computing environment, ensuring timely and accurate resolution of technical issues.

Key Responsibilities:
  • Computer OS/Peripherals troubleshooting and repair
  • Support for various PC Operating Systems (Windows 7/8 and 10)
  • Hardware and software installation, including deployment tools like SCCM
  • Basic knowledge of SOE and group policies
  • Printer support and maintenance
  • Installation and troubleshooting of MS Office tools
Requirements:
  • Excellent customer service and communication skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
  • Flexible schedule and commitment to work on demand when required
  • Good knowledge of infrastructure support
  • Strong customer service ethic and great communication skills, both oral and written
  • Passionate about delivering quality service
Certifications:
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification
Work Arrangement:

Flexible Work Arrangement (Rostering System)

Experience:

Experience in a variety of IT projects and work cases