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Sephora Store Services Manager

2 months ago

ChathamKent, Canada Sephora Full time
About the Role

We are seeking a highly motivated and experienced Services Lead to join our team at Sephora. As a key member of our store operations team, you will be responsible for supporting all departments on the sales floor and ensuring that our clients receive an exceptional shopping experience.

Key Responsibilities
  • Ensure all Beauty Advisors execute Sephora's selling model and provide outstanding client service.
  • Support the Operations team by maintaining visual merchandising standards and ensuring the sales floor looks and feels at its best.
  • Act as the Manager on Duty and engage with cast and clients on-stage whenever possible.
  • Demonstrate a strong understanding of the store's sales performance and business opportunities, and adjust staffing levels as needed to meet client expectations.
  • Participate in the interviewing process for the World team.
Requirements
  • 1-3 years' experience in a similar role at a similar volume store or equivalent internal experience.
  • Proven ability to influence peers and provide feedback.
  • Strong client service skills.
  • Effective time management and problem-solving skills.
About Sephora

Sephora is a leading beauty retailer that offers a wide range of products and services. We are committed to providing our clients with an exceptional shopping experience and to helping our employees achieve their professional goals.

We offer comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. We also invest heavily in training for our store associates, providing them with the skills and knowledge they need to succeed in their roles.