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Self-Checkout Associate
2 months ago
We are seeking a highly skilled and customer-focused Self-Checkout Associate to join our team at Walmart Canada. As a Self-Checkout Associate, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.
Key Responsibilities- Customer Service: Provide assistance to customers processing transactions through the self-service area(s), ensuring a smooth and efficient checkout experience.
- Area Maintenance: Maintain a clean and organized self-service area, free of debris and foreign objects.
- Product Knowledge: Educate customers on the correct and efficient use of self-service options, promoting company sponsor programs and services when applicable.
- Technical Support: Troubleshoot technical issues with self-service equipment and contact the Customer Service Manager as needed.
- Quality Control: Conduct quality checks on self-service transactions and intervene when necessary, explaining the reasons for the intervention while reassuring customers of the normal protocol.
- Inventory Management: Return Scan & Go scanners to their designated home after use.
To be successful in this role, you will need:
- Excellent Customer Service Skills: Provide exceptional service to customers, ensuring a positive shopping experience.
- Attention to Detail: Maintain a clean and organized self-service area, ensuring a safe and efficient shopping environment.
- Technical Aptitude: Troubleshoot technical issues with self-service equipment and provide assistance to customers as needed.
- Communication Skills: Effectively communicate with customers and colleagues, providing clear and concise information.
While not required, the following qualifications are preferred:
- Previous Retail Experience: Experience working in a retail environment, particularly in customer-facing roles.
- Technical Skills: Familiarity with self-service equipment and technical troubleshooting.
Walmart Canada is committed to accommodating the disability-related needs of applicants and associates as required by law.