Lodge Operations Manager
1 month ago
About ATCO Frontec:
ATCO Frontec is a market leader providing facilities management, camp services, workforce lodging solutions, operational support services, and disaster and emergency management for a diverse range of clients, allowing them to focus on their core business.
We are a service organization, based on good people who get the job done in some of the most challenging places in the world. Our team is constantly pursuing excellence as a standard. We provide the training and supervision required to deliver the best customer service to our clients, and to ensure the highest safety standards.
We value diversity and we're committed to an inclusive, fair and respectful workplace, striving to create a work environment that allows for every employee to reach their full potential.
Job Description:
ATCO Frontec is seeking a Lodge Manager to join our Camp Services team near Whitehorse, YK. The Lodge Manager is responsible for planning, directing, controlling, organizing, coordinating, evaluating, and leading the full range of business and operational activities within the camp.
The Manager is accountable for achieving the lodge operational, administrative, and financial objectives through the application of well-developed skills in project management, assignment allocation, financial/resource stewardship, partnership building, and leadership in the execution of work.
Key Responsibilities:
- Manages and directs a multi-disciplined support team supporting the needs of the customer at the Lodge.
- Coordinates and ensures the smooth and effective service delivery of functional groups such as food services, accommodations, information management systems, security, transport, facilities management, and various amenity services.
- Provides day-to-day liaison with customer site-management staff to ensure responsive, timely, and effective support to the operations and activities at the Lodge.
- Maintains situational awareness of all tasks, staff, and resources.
- Manages the timely preparation and submission of all internal and external reports and returns.
- Ensures effective orientation, training, coaching, and rotation scheduling.
- Monitors the implementation of all functional services to ensure consistent, effective, and quality service.
- Conducts monthly quality audit inspections.
- Assists in the evaluation and development of policies, procedures, and processes to enhance the delivery of services at the Lodge.
- Participates in the development of pricing and promotional strategies.
- Manages budgets and monitors revenues and expenses.
- Resolves customer complaints.
- Actively involved in ensuring they are following safe and sound procedures and are adhering to government regulations as well as ATCO Frontec Health and Safety, policies and procedures.
- Ensure that the supervisors implement all QA Functions in each department throughout the lodge and take an active participation in the ISO Quality Management Systems, following through with the Policies and compliances of ATCO Frontec as directed by senior leadership.
Qualifications:
A university degree or college diploma in hotel/accommodation management or other related disciplines.
A minimum of - years' experience of management within the accommodation industry.
Professional communication skills, oral, and written.
Ability to work with and supervise other kitchen employees.
Strong organization and leadership skills.
Ability to prioritize and multitask.
Work well under pressure.
Ability to prioritize and multitask.
Effectively solve problems.
We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.
Final candidates will be required to undergo a Security Clearance Check.
This position has been identified as safety sensitive and will require completion of a pre-employment alcohol & drug test.
Collection, use, and retention of personal information will be in accordance with ATCO Group privacy policies and practices.
By submitting your resume and personal information to the ATCO Group of Companies, and/or participating in a personal interview, you acknowledge and consent to the collection, use, and disclosure of your personal information by the ATCO Group of Companies to determine your suitability for employment opportunities within the ATCO Group of Companies.
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