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Senior Application Support Analyst

3 months ago

Longueuil, Quebec, Canada NÖORD TECHNOLOGIES Full time

Job Overview

The Montreal office is responsible for overseeing market expansion in North America. This role is situated in the heart of Montreal and involves occasional travel across the continent.

Core Responsibilities
As a vital member of the application support team, in-depth knowledge of our products is essential. Your duties will encompass delivering efficient and high-quality professional assistance to an expanding clientele, resolving support tickets, collaborating with development teams to tackle issues, and enhancing software functionality.

Key Responsibilities
  • Gain comprehensive product knowledge to establish expertise
  • Manage ticket resolution for the Americas, including analysis and troubleshooting
  • Identify bugs, feature requests, and user inquiries
  • Conduct demonstrations and training sessions
  • Oversee server installations and updates
  • Act as the primary technical liaison
  • Work with teams to resolve complex issues
  • Contribute to product quality improvements and enhancements
  • Assist in resolving internal IT challenges
  • Travel occasionally for trade show preparations

Qualifications

  • Bachelor's or Master's degree in computer science, engineering, information systems, or equivalent experience
  • Proficient knowledge of Microsoft Windows Server, SQL Server, and client operating systems
  • Experience in providing international customer support
  • Understanding of networking and Azure VM configuration
  • Ability to comprehend REST APIs
  • Strong analytical, multitasking, and problem-solving skills
  • Effective communication and organizational abilities