Customer Service Supervisor

4 weeks ago

Vancouver, British Columbia, Canada ANEEK DEVELOPMENT LTD. Full time
Job Title: Customer Service Supervisor

We are seeking a highly organized and reliable Customer Service Supervisor to join our team at ANEEK DEVELOPMENT LTD.

Job Summary:

The Customer Service Supervisor will be responsible for supervising a team of customer service representatives, ensuring that they provide excellent service to our clients. The successful candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer service principles.

Key Responsibilities:
  • Supervise a team of customer service representatives to ensure that they are meeting their performance targets.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Provide coaching and training to customer service representatives to improve their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure that customer service needs are met.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong understanding of customer service principles.
Work Setting:

This is a permanent full-time position with a 32 to 40 hour work week.

Language:

English.

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