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Guest Services Manager
3 months ago
POSITION OVERVIEW:
ASSISTANT GENERAL MANAGER
REPORTING TO: General Manager
ABOUT THE COMPANY:
InnVest Hotels is a prominent player in the Canadian hospitality sector, boasting a portfolio of 100 hotels across 18 well-known brands. As the largest independent hotel owner and operator in Canada, our management team oversees nearly 90 properties, ensuring a diverse range of accommodations from budget-friendly inns to upscale urban hotels.
Our mission at InnVest is to provide exceptional guest experiences while delivering strong returns on hospitality investments. A career with us offers unparalleled opportunities and exposure to Canada's largest independently owned hotel portfolio.
POSITION SUMMARY:
JOIN OUR TEAM AT FAIRFIELD INN AND SUITES GRAVENHURST
As we prepare to launch our new hotel in the Muskoka Region, we are looking for a dedicated Assistant General Manager to help shape memorable experiences for our guests. The hotel features 110 well-appointed rooms and suites, meeting spaces, and a variety of amenities, including a complimentary breakfast, indoor pool, and outdoor patio.
KEY RESPONSIBILITIES:
The Assistant General Manager will play a vital role in overseeing the front office and breakfast operations while supporting the General Manager in daily activities. Responsibilities include:
- Leading, training, and managing staff across all departments, with a focus on front office operations.
- Actively participating in front desk duties, including guest service and night audits.
- Implementing and upholding company policies and procedures.
- Ensuring guest satisfaction remains at 100%.
- Meeting or exceeding revenue management objectives.
- Developing and executing financial targets.
- Recruiting, training, and mentoring staff to foster a productive team environment.
- Overseeing daily operations and sales initiatives.
- Representing management to guests, employees, and the local community.
- Ensuring the hotel’s facilities are well-maintained and compliant with safety and brand standards.
- Enhancing market share by analyzing local competition and implementing strategic sales plans.
- Managing health and safety protocols and reporting workplace incidents.
- Maintaining accurate reporting systems and controls.
- Handling purchasing and inventory management.
- Filling in for the General Manager as needed.
- Assisting with payroll processing in the General Manager's absence.
- Performing additional duties as assigned by the General Manager.
QUALIFICATIONS:
- Minimum of 3 years of supervisory experience in the hospitality industry is preferred.
- Ability to interact professionally with all levels of management, staff, and stakeholders.
- Experience in personnel management, including recruitment and training.
- Background in developing and executing business and marketing plans.
- Familiarity with computerized systems.
- Ability to manage multiple tasks effectively.
- Understanding of accounting principles.
- Knowledge of hotel operations is an asset.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
InnVest Hotels is committed to inclusivity and encourages applications from individuals with disabilities. Accommodations are available upon request during the selection process. We appreciate all applications; however, only those selected for an interview will be contacted.
