Financial Transaction Specialist

4 weeks ago


Saint John, New Brunswick, Canada TalentWorld Full time $22
Job Title: Collections Agent III

TalentWorld is seeking a highly skilled and detail-oriented Collections Agent III to join our client's team in Saint John, NB.

Job Responsibilities:
  • Efficiently handle inbound calls from the Sales and Service Team regarding billing and payment inquiries.
  • Provide clear, concise, and accurate information both verbally and in writing.
  • Handle all aspects of payments, refunds, and collections, including assessing payment history, reviewing online invoices, and ensuring precise and accurate transaction execution.
  • Manage delinquency and collections processes by creating and validating delinquency letters, preparing registered letters, and making outbound calls to customers to reschedule payments.
  • Retrieve, complete, and track daily work activities distributed via email or shared folders.
  • Ensure all transactional work is handled with precision and within required timelines.
  • Troubleshoot and resolve payment-related issues by evaluating payment history and interacting with clients to address their concerns.
  • Maintain accurate records of all payment transactions, refunds, and collections.
  • Track and report on daily work activities to ensure compliance and efficiency.
Job Qualifications:
  • Minimum of 1 year of relevant experience in a customer service or financial institute.
  • Proficiency in computer applications and software.
  • Strong attention to detail, particularly in verifying amounts and ensuring accuracy in financial transactions.
  • Fluent in French (reading, writing, and verbal communication) is an asset.
  • Adaptable and open to change in a fast-paced environment.
  • Capable of handling difficult conversations with professionalism and empathy.
  • Effective time management skills to prioritize and handle multiple tasks efficiently.
Employment Details:
  • Salary: $22.00 an hour
  • Benefits: 40 Hours Weekly, 2 days On-site (Monday and Wednesday), 3 days remote
  • Duration: 1 year contract
  • Working Hours: Must work Monday, Tuesday, Wednesday, can choose between either Thursday or Friday, and must work on Saturdays
  • SHIFTS: could vary between: 11am - 11pm EST
  • Location: Saint John, NB


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