Financial Transaction Specialist
4 weeks ago
TalentWorld is seeking a highly skilled and detail-oriented Collections Agent III to join our client's team in Saint John, NB.
Job Responsibilities:- Efficiently handle inbound calls from the Sales and Service Team regarding billing and payment inquiries.
- Provide clear, concise, and accurate information both verbally and in writing.
- Handle all aspects of payments, refunds, and collections, including assessing payment history, reviewing online invoices, and ensuring precise and accurate transaction execution.
- Manage delinquency and collections processes by creating and validating delinquency letters, preparing registered letters, and making outbound calls to customers to reschedule payments.
- Retrieve, complete, and track daily work activities distributed via email or shared folders.
- Ensure all transactional work is handled with precision and within required timelines.
- Troubleshoot and resolve payment-related issues by evaluating payment history and interacting with clients to address their concerns.
- Maintain accurate records of all payment transactions, refunds, and collections.
- Track and report on daily work activities to ensure compliance and efficiency.
- Minimum of 1 year of relevant experience in a customer service or financial institute.
- Proficiency in computer applications and software.
- Strong attention to detail, particularly in verifying amounts and ensuring accuracy in financial transactions.
- Fluent in French (reading, writing, and verbal communication) is an asset.
- Adaptable and open to change in a fast-paced environment.
- Capable of handling difficult conversations with professionalism and empathy.
- Effective time management skills to prioritize and handle multiple tasks efficiently.
- Salary: $22.00 an hour
- Benefits: 40 Hours Weekly, 2 days On-site (Monday and Wednesday), 3 days remote
- Duration: 1 year contract
- Working Hours: Must work Monday, Tuesday, Wednesday, can choose between either Thursday or Friday, and must work on Saturdays
- SHIFTS: could vary between: 11am - 11pm EST
- Location: Saint John, NB
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Financial Transaction Specialist
4 weeks ago
Saint John, New Brunswick, Canada TalentWorld Full time $22Collection Agent III Job SummaryTalentWorld is seeking a highly skilled Collection Agent III to join our client's team in Saint John, NB. As a key member of our team, you will be responsible for handling inbound calls, managing financial transactions, and resolving payment-related issues.Key Responsibilities:Efficiently handle inbound calls from the Sales...
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Financial Transaction Specialist
4 weeks ago
Saint John, New Brunswick, Canada TalentWorld Full time $22Collection Agent III Job SummaryTalentWorld is seeking a highly skilled Collection Agent III to join our client's team in Saint John, NB. As a key member of our team, you will be responsible for handling inbound calls, managing financial transactions, and resolving payment-related issues.Key Responsibilities:Efficiently handle inbound calls from the Sales...
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Financial Transaction Specialist
1 month ago
Saint John, New Brunswick, Canada TalentWorld Full timeCollections Agent III Job SummaryTalentWorld is seeking a highly skilled and detail-oriented Collections Agent III to join our client's team in Saint John, NB. As a Collections Agent III, you will be responsible for handling inbound calls from the Sales and Service Team regarding billing and payment inquiries, providing clear and concise information, and...
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Financial Transaction Specialist
1 month ago
Saint John, New Brunswick, Canada TalentWorld Full timeCollections Agent III Job SummaryTalentWorld is seeking a highly skilled and detail-oriented Collections Agent III to join our client's team in Saint John, NB. As a Collections Agent III, you will be responsible for handling inbound calls from the Sales and Service Team regarding billing and payment inquiries, providing clear and concise information, and...
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