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IT Support Consultant

3 months ago

Markham, Ontario, Canada Idealogical Systems Inc. Full time

Are You Ready to End Your Workday with Satisfaction?

At Idealogical Systems Inc., we believe that spending a significant portion of your life at work should be enjoyable and fulfilling. We strive to create an environment where you can thrive alongside a team that shares your passion for making a positive impact.

What Makes Us Unique?

  • We are a vibrant group of individuals.
  • We take pride in our authenticity and the valuable assistance we provide to our clients.
  • We find genuine happiness in ensuring that those around us feel acknowledged, supported, and satisfied.

If this resonates with you, then you are on the right path in your job search.

Join Our Growing Team

Established in 1995, Idealogical Systems Inc. has consistently aimed to provide our employees and clients with the advantages of a larger organization while retaining the personal touch and agility of a smaller firm. We take pride in our work, enjoy some laughter, maintain a relaxed atmosphere, and deliver exceptional service.

Position Overview:

We are seeking a talented IT Support Consultant to become a part of our dynamic team.

Who We Are Looking For:

We need someone who can thrive in a fast-paced, challenging environment while working both independently and collaboratively. Your creativity, enthusiasm, and meticulous attention to detail will be essential in enhancing our team of top-tier professionals.

Key Responsibilities:

In this role, you will work under the guidance of our Technical Leadership within the service delivery team, responsible for:

  • Delivering intermediate technical support to our clients and escalating issues as necessary while adhering to Service Level Agreement (SLA) guidelines.
  • Managing the ticketing process from initiation to resolution using our Professional Services Automation (PSA) tool.
  • Ensuring our clients feel acknowledged, supported, and satisfied with every interaction.
  • Monitoring systems for alerts and taking appropriate action when necessary.
  • Coordinating with vendors to oversee installations, resolve adaptation challenges, and support new technologies.
  • Tracking resources allocated to client-related tasks.
  • Participating in on-call duties as outlined in our after-hours policy.

Qualifications:

Essential Skills:

  • Post-secondary education or equivalent experience (minimum 3 years).
  • Microsoft Certified Professional (MS-100, MS-101, MD-100, or MD-101).
  • In-depth knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.
  • Experience with application support for ConnectWise Automate & Manage.
  • VMware Certification.
  • CompTIA Security+ certification.
  • Valid driver's license and reliable transportation.
  • Legally authorized to work in Canada.

Preferred Skills:

  • Experience in a call center or internal helpdesk environment.
  • Familiarity with Apple, Datto, and Barracuda products.
  • Proficiency with desktop and server operating systems, including all Microsoft solutions.

Keys to Success:

  • A strong understanding of organizational goals and objectives.
  • Empathy, compassion, and a sense of humor.
  • Exceptional written and verbal communication skills.
  • Outstanding interpersonal skills with a focus on active listening and inquiry.
  • A commitment to ongoing professional development.
  • Strong documentation capabilities.
  • Ability to quickly absorb and retain information.
  • Capability to convey technical concepts in user-friendly language.
  • Willingness to tackle challenges that require critical thinking and decision-making.
  • Experience in a collaborative, team-oriented environment.
  • A light-hearted approach to work.

If you resonate with our values and are excited about the opportunity to contribute to our team, we would love to hear from you.