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Site Operations Manager

3 months ago

Oshawa, Ontario, Canada TRIGO Full time
Overall Purpose

The Site Operations Manager is responsible for ensuring high-quality services and support for all operations assigned to their location(s).

This role provides leadership and direction to team members executing various tasks.

The Site Operations Manager fosters a positive and efficient working environment at the site.

It is essential to uphold all company and client standards and protocols.

Reports to

Site Manager / Site Supervisor

Key Responsibilities

Client Relations & Business Growth

  • Build and sustain relationships with clients and site staff
  • Engage in daily communications with diverse stakeholders at the site level

Operational Management

  • Organize and oversee operations
  • Staff missions effectively
  • Train and validate inspectors
  • Manage adjustments in operations
  • Identify, tag, and verify nonconforming materials
  • Conduct ongoing assessments of work effectiveness
  • Perform visual, mechanical, and functional checks to ensure adherence to quality standards and specifications
  • Make independent decisions in subjective scenarios
  • Act as an inspector when necessary
  • Commit to minimizing workplace accidents
  • Adhere to local and corporate Health & Safety regulations, laws, and policies

Organizational & Management Duties

  • Ensure all site personnel receive corporate communications
  • Collaborate with Human Resources to address performance and attendance issues
  • Serve as a liaison between the Site Manager and inspectors
  • Guarantee accurate entry, monitoring, and approval of inspector time
  • Establish and maintain a 5S working environment

Technical Responsibilities

  • Update daily system entries in company and client portals
  • Generate and maintain reports for clients and the company
  • Utilize company web portals for necessary audits and documentation
  • Troubleshoot and resolve issues with suppliers and clients regarding process flow, new criteria, and unexpected occurrences
  • Develop electronic work instructions and navigate company and client websites and portals efficiently

Additional Duties

  • Perform any other tasks as assigned

Knowledge, Skills, and Abilities

Required Skills

  • Proficiency in English
  • Basic computer skills, including Microsoft Office (especially Excel) and Outlook
  • Competence in using various gauges and measuring devices
  • Ability to lift and move up to 50 lbs.

Values and Attitude

Team Spirit

  • Collaborative team player
  • Compassionate towards others
  • Open-minded approach

Commitment to Excellence

  • Responsive to challenges
  • Resilient under pressure
  • Detail-oriented

Customer Orientation

  • Client-focused
  • Dependable and trustworthy
  • Adaptable

Initiative

  • Self-sufficient
  • Innovative thinker
  • Willing to take risks

Work Experience

  • Preferred: 1+ years in a supervisory role
  • Preferred: 1+ year in a quality-related position

Educational Background

  • High School Diploma or Equivalent