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Ticket Sales Associate
3 months ago
Box Office Representative
The Shaw Festival Theatre is seeking enthusiastic and dedicated individuals to join our team as Box Office Representatives. In this role, you will be the first point of contact for patrons, providing exceptional customer service and ensuring a seamless ticketing experience.
Responsibilities:
- Deliver outstanding customer service by greeting patrons warmly, answering inquiries promptly, and resolving issues efficiently.
- Process ticket orders accurately and efficiently through various channels, including phone, in-person, and mail.
- Promote sales initiatives and membership programs to enhance revenue generation.
- Collaborate effectively with fellow team members to maintain a smooth and organized box office operation.
- Contribute to a positive and welcoming environment for both patrons and colleagues.
Qualifications:
- Excellent communication and interpersonal skills, with a proven ability to interact professionally with diverse individuals.
- Strong problem-solving abilities and the capacity to handle customer inquiries effectively.
- A commitment to providing exceptional customer service and exceeding expectations.
- Ability to work flexible hours, including evenings and weekends.
