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Operations Executive
3 months ago
The Director of Operations serves as the strategic leader for the hotel's operational functions. This role encompasses various departments, including Front Office, Housekeeping, Food and Beverage, and Maintenance. The individual collaborates with department heads to create and execute strategies that align with brand standards and enhance guest satisfaction. This position is pivotal in ensuring operational excellence, maximizing financial performance, and fostering positive relationships with stakeholders.
Candidate ProfileEducation and Experience
- Associate's degree in Business Administration, Hospitality Management, or a related field with four years of relevant experience.
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- Bachelor's degree in Business Administration, Hospitality Management, or a related field with two years of relevant experience.
Profitability Management
- Communicates key drivers of guest satisfaction and analyzes service trends.
- Collaborates with the management team to develop and implement operational strategies aligned with business goals.
Revenue Management
- Monitors sales performance against financial targets and reviews operational reports.
- Coaches the operations team to effectively manage occupancy rates and expenses.
Leadership and Team Development
- Promotes the brand's service vision and ensures alignment among leadership teams.
- Develops systems to enhance employee understanding of guest satisfaction metrics.
Guest Experience Management
- Reviews guest feedback and implements corrective actions as necessary.
- Maintains visibility with guests to gather insights on service quality and satisfaction.
Human Resources Management
- Facilitates creative solutions to enhance guest satisfaction and employee engagement.
- Ensures fair treatment of employees and fosters a culture of open communication.
The salary range for this position is competitive and commensurate with experience. Marriott International is committed to creating a diverse environment and is proud to be an equal opportunity employer.