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Mortgage Servicing and Creditor Insurance Specialist

2 months ago

Montreal, Quebec, Canada Canadian Imperial Bank of Commerce Full time
About the Role

We are seeking a highly skilled Mortgage Servicing and Creditor Insurance Specialist to join our team at the Canadian Imperial Bank of Commerce. As a key member of our Creditor Helpline, you will be responsible for providing exceptional client experiences and specialized advice on CIBC Creditor insurance products.

Key Responsibilities
  • Provide internal and external customers with expert advice on creditor insurance products, based on analysis of the situation and relevant concepts and policies.
  • Analyze problems, decide on the most appropriate solution, and ensure that solutions meet clients' needs and comply with CIBC policies and regulatory requirements.
  • Coach and support branches to develop the knowledge needed to correct creditor insurance customer issues at the first point of contact.
Requirements
  • Experience in a Contact Centre environment, with the ability to exercise sound judgment in the assessment of risk and make decisions.
  • Fluency in French and English to serve our clients in the community.
  • Strong analytical and problem-solving skills, with the ability to work collaboratively and build relationships with internal partners and external clients.
What We Offer

At CIBC, we offer a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers, our social recognition program.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to invest in your growth and development.