Afterhours Shift Lead
4 weeks ago
Job Summary:
The Afterhours Shift Lead is responsible for overseeing the support of multiple clients and a team of analysts, providing technical, functional, and operational support. This role requires strong interpersonal skills, technical leadership abilities, and a good understanding of how support services are delivered to meet internal and client objectives.
Key Responsibilities:
- Support multiple clients and a team of analysts in a fast-paced environment
- Mentor and train team members on technical developments, customer service, and advanced technical issues
- Provide second-tier support for incident and problem management
- Administer technical and procedural documentation
- Deliver training content to team members as required
Requirements:
- Previous supervisory experience in a call center or technical support center environment
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work assigned shifts, including overnights, weekends, and holidays
What We Offer:
- Fully paid benefits, including health, dental, vision, and life insurance
- RRSP plan with company matching
- Technology purchase program
- Paid education and certification program
- Standard vacation allotment and 10 paid holidays per year
Why Work with Us:
At Buchanan Technologies, we offer a great employee experience with a fun and professional work environment. Our office is located in downtown Charlottetown, with natural lighting and access to a rooftop deck.
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