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Maintenance Operations Manager

2 months ago

Gravenhurst, Ontario, Canada InnVest Hotels Full time
About the Role

The Maintenance Operations Manager is a key member of the InnVest Hotels team, responsible for ensuring the smooth operation of our facilities. This role requires a high level of technical expertise, as well as excellent communication and leadership skills.

Key Responsibilities
  • Supervise and assist maintenance staff/contractors in the maintenance and repair of plumbing, hotel rooms, A/C and heating, ice machines, swimming pool, lighting, kitchen equipment, refrigeration, laundry, emergency generators, switch rooms, etc.
  • Ensure all maintenance and repairs are completed on a timely, cost-effective basis and according to specifications.
  • Order necessary materials and tools for repairing equipment and maintain budgetary guidelines.
  • Maintain an ongoing preventative maintenance program for the hotel.
  • Administer and document equipment preventative maintenance and guest room preventative maintenance.
  • Responsible for the safety of the department and the building.
  • Respond to guest requests in a friendly manner and follow up to ensure guest satisfaction.
  • Provide a professional image at all times through appearance and dress.
  • Follow company policies and procedures and effectively communicate them to subordinates.
  • Recruit and staff department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews). Review performances and assist in career development.
  • Conduct fire drills, training classes regarding safety, security, department procedures and service guidelines.
  • Ensure hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA, Human Rights, etc.
  • Ensure all fire and safety inspections are completed and any discrepancies are corrected.
Requirements
  • 3+ years progressive maintenance experience in a supervisory role
  • High School diploma or equivalent is an asset
  • Working knowledge of electrical and mechanical systems
  • Effective communication and people management skills
  • Quick thinking and able to spot and resolve problems efficiently
  • Working knowledge of various computer software programs (MS Office, Micros, POS)
  • Ability to manage personnel and meet financial targets
  • Guest-oriented and service-minded with an attention to detail
  • Excellent planning and organizing skills
  • Ability to multi-task, meet deadlines and work under pressure
  • Must be able to work independently and maintain a positive attitude within a busy environment
About InnVest Hotels

InnVest Hotels is a leading hospitality company with a portfolio of 100 hotels across Canada. We are committed to delivering outstanding guest experiences and superior returns on quality hospitality investment. As an inclusive employer, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.