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Service Technician for Cleaning Equipment
3 months ago
About Tennant Company
With over $1 billion in annual revenue, Tennant Company stands as a prominent figure in the cleaning equipment sector. For the last 150 years, we have dedicated ourselves to creating and producing innovative and sustainable solutions for our clientele. Our commitment to stewardship drives us to foster a cleaner, safer, and healthier environment. With diverse roles in manufacturing, operations, sales, service, and support across the globe, your career journey at Tennant can lead to unexpected opportunities.
Position Overview
If you possess a knack for problem-solving, mechanical aptitude, creativity, and a desire to learn in a dynamic and rewarding environment, we have a Service Technician role that may interest you. Our Service team, comprising over 500 technicians across the United States and Canada, plays a crucial role in our success. As a Field Service Technician, you will be responsible for diagnosing equipment issues and determining the necessary actions to restore functionality. By delivering exceptional communication and craftsmanship, our technicians are invaluable assets to Tennant Company.
Key Responsibilities
- Conduct preventative maintenance and tackle complex challenges by troubleshooting and repairing mechanical, electrical, hydraulic systems, and combustion engine issues on Tennant products and similar competitor models.
- Manage your territory by organizing your daily schedule, which includes contacting clients to arrange service activities and maintaining clear communication regarding service expectations, timelines, billing, and future needs.
- Document all service activities and maintain accurate business reporting records.
- Ensure cleanliness and organization of all Tennant Company property, including your vehicle, tools, parts, inventory, and equipment.
- Adhere to safety protocols and utilize appropriate personal protective equipment (PPE).
- Collaborate with internal teams such as sales, customer service, technical support, and fellow technicians to enhance your effectiveness.
Required Qualifications
- High school diploma or equivalent.
- Valid driver's license in accordance with Tennant Company driving policy.
- A minimum of 3 years of experience in:
- Troubleshooting and repairing combustion engines (LP, Diesel, or Gas).
- Troubleshooting and repairing mechanical and electrical systems.
- Utilizing hand and power tools, equipment, and diagnostic devices.
- Operating a personal computer, including proficiency in MS Office Suite and email.
Preferred Qualifications
- Vocational training in automotive, diesel, or electrical fields.
- Experience with mobile equipment (e.g., forklifts, heavy machinery).
- Previous customer-facing roles.
Physical Requirements
- Ability to lift up to 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally, lifting items up to 90 pounds may be required, with assistance available for heavier items.
- Frequent activities include sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting.
- Daily driving to customer sites, which may involve frequent driving periods exceeding 2 hours.
What We Offer
- Competitive salary structure.
- Performance-based incentive opportunities.
- Comprehensive benefits package available from the first day of employment.
- Company service vehicle.
- Mobile phone and tablet for work use.
- Uniforms and specialty tools provided.
- Extensive training program, including ride-along, virtual, and factory-based training.
- Monday to Friday work schedule to promote work-life balance.
Begin your journey with us as we strive to redefine the cleaning industry.
Equal Opportunity Employer
Tennant Company is committed to equal employment opportunities. Employment decisions are based on individual skills, abilities, reliability, productivity, and other relevant factors. We do not discriminate based on race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information, marital status, gender identity or expression, parental status, political beliefs, or any other non-merit-based factors protected by law.
