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Chief Operations Officer

3 months ago

Vernon, British Columbia, Canada PRO EM Party and Event Rentals, LLC Full time
Job Overview

Position Summary:

The Chief Operations Officer

plays a pivotal role in steering the organization towards enhanced operational efficiency and effectiveness, ensuring the delivery of top-notch

products and services in the event rental sector. Your mission will be to

guarantee that all inventory reaches event locations accurately, punctually, and in pristine condition, while also overseeing the timely retrieval

of equipment post-event, ensuring it is returned to the warehouse in the same condition it was dispatched. By managing operational reliability,

you will meet and exceed customer expectations through rigorous quality control, inventory oversight, training initiatives,

safety protocols, fleet management, and labor supervision.

Key Responsibilities:

  • Oversee the operations segment of the profit and loss statement.
  • Ensure adherence to all OSHA, DOT, and relevant governmental regulations.
  • Meet customer expectations through effective quality control,
  • inventory management, distribution operations, and related tasks.
  • Operate within the designated Operations Labor and Non-Labor
  • COGS budget while managing sub rentals and consumable supplies
  • through proactive oversight.
  • Assess and refine current operational processes with input from the executive team.
  • Conduct annual inventory assessments and ongoing cycle counts, ensuring all
  • equipment is accurately accounted for in the inventory management system.
  • Supervise the accuracy and quality of equipment prepared for delivery and return,
  • including quality assurance to ensure equipment is cleaned, repaired, and
  • restocked appropriately.
  • Manage daily warehouse operations, focusing on asset care and order staging.
  • Oversee logistics management of equipment yards, ensuring organization, cleanliness, and proper access.
  • Mentor and train team members on all aspects of equipment management, holding associates accountable as needed.
  • Ensure each associate has a clear development path and receives an annual performance evaluation.
  • Provide cost analysis for equipment acquisitions and repairs.
  • Lead initiatives for process improvement.
  • Ensure warehouse and labor expenditures remain within budgetary limits.
  • Collaborate with Account Executives, Project & Event Managers, and Management
  • Teams to ensure all documentation is completed as per established SOPs.
  • Guarantee all orders are fulfilled accurately with functional, clean equipment.
  • Engage with Account Executives during weekly recap meetings.
  • Optimize all available resources to achieve the outlined objectives.
  • Perform other duties as assigned.

Qualifications:

  • At least 5 years of experience in Management, Warehousing, Distribution, Dispatching, and Inventory Control.
  • Proven track record in building, maintaining, and enhancing reliable products and
  • services that consistently meet and exceed customer expectations.
  • Strong interpersonal and leadership capabilities.
  • Focused on accountability and logistics.
  • Exceptional customer service skills and the ability to communicate effectively across all organizational levels.
  • Bilingual in Spanish is a plus.