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Cleaning Operations Manager
2 months ago
We are seeking a highly skilled and experienced Cleaning Operations Manager to join our team at New Era Janitorial Services Inc. As a key member of our operations team, you will be responsible for overseeing the daily activities of our cleaning staff and ensuring that our clients receive exceptional service.
Key Responsibilities- Hire and Train Staff: Recruit, train, and develop a team of cleaning professionals to meet the needs of our clients.
- Site Supervision: Conduct regular site visits to ensure that our cleaning staff are adhering to our high standards of quality and safety.
- Client Communication: Develop and maintain strong relationships with our clients to understand their needs and preferences.
- Operations Management: Coordinate the daily activities of our cleaning staff, including scheduling, equipment maintenance, and supply management.
- Quality Control: Conduct regular quality control checks to ensure that our cleaning services meet our high standards.
- Reporting and Analysis: Prepare and submit regular reports on our operations, including metrics on quality, productivity, and customer satisfaction.
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years of experience in a supervisory or management role in the cleaning industry
- Language: English
- Work Hours: 36 to 40 hours per week
This is a fast-paced environment that requires strong organizational and communication skills. You will be working in a physically demanding role that involves standing for extended periods and handling heavy loads.
Personal Qualities- Client Focus: A strong commitment to providing exceptional customer service
- Dependability: A proven track record of reliability and accountability
- Efficient Interpersonal Skills: Excellent communication and teamwork skills
- Flexibility: Ability to adapt to changing priorities and deadlines
- Initiative: A proactive approach to problem-solving and continuous improvement
