IT Service Management Expert
2 months ago
CB Canada is seeking an experienced IT Service Management Expert - OSS to join our team. As a key member of our IT service management team, you will be responsible for maintaining, configuring, operating, implementing, and extending our ServiceNow service management systems and processes.
Key Responsibilities:- Work in an Agile environment to design, test, and implement solutions that fit the needs of the business.
- Collaborate with various stakeholders across the enterprise to define technical and procedural requirements.
- Provide expert recommendations on proposed implementations and architect new ServiceNow service management systems and processes.
- Perform maintenance and upgrade activities on our systems and identify the roadmap for our tools to maintain continuous support.
- Strong written and communication skills, with the ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way.
- Comfortable working on mission-critical systems and able to approach every challenge quickly and efficiently.
- Self-motivated and passionate about continuous improvement.
- Ability to understand business needs, map them to functional requirements, and capture technical design solutions for ServiceNow deployment.
- Programming expertise in Java, JavaScript, or other functional programming languages used in ServiceNow systems.
- Knowledge of relational databases, Active Directory, and APIs.
- Deep understanding of ITIL and ITSM processes.
- Industry experience with DevOps and Agile architectures.
- Additional ServiceNow skills and certifications would be a plus.
Hybrid work arrangement, with a mix of remote and in-office work.
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