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Guest Services Representative

3 months ago

Lacombe, Canada Country Club Inn Full time
Position Overview

The Front Desk Agent plays a crucial role in ensuring a positive experience for guests at the Country Club Inn. This position is essential for managing guest interactions and maintaining the smooth operation of the front office.

Qualifications
  • Education: No formal education required
  • Experience: Training will be provided
Work Environment

This role is situated in a vibrant hospitality setting, including hotels, motels, and resorts.

Key Responsibilities
  • Check in guests and allocate rooms accordingly
  • Handle reservations, including taking, modifying, and canceling bookings
  • Offer detailed information regarding the facilities and services available
  • Manage guest check-outs, including calculating charges and processing payments
  • Keep an updated record of room availability, reservations, and assignments
  • Adhere to safety and emergency protocols
  • Perform clerical tasks such as faxing, filing, and photocopying
  • Answer phone calls and relay messages effectively
  • Deliver exceptional customer service to all guests
Work Details
  • Employment Type: Permanent
  • Language of Work: English
  • Work Hours: 30 to 40 hours per week