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Customer Service Manager
2 months ago
We are seeking a highly skilled Customer Service Manager to join our team at Walmart Canada. As a key member of our front-end operations team, you will be responsible for ensuring exceptional customer service and a positive shopping experience.
Key Responsibilities- Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the work area, evacuations, and emergency codes.
- Handle customer and associate concerns and provide guidance as required.
- Monitor front-end associates to ensure proper coverage, coordinate breaks, and provide assistance to outlying registers.
- Provide training to associates on systems and company procedures, including scanning accuracy, productivity, company programs, and initiatives.
- Oversee purchase, return, and exchange transactions, and assist with error corrections, providing approvals and verifying processes to meet company guidelines.
- Ensure all electronic article surveillance (EAS) systems are functioning to standard, including cashiers deactivating and greeters handling issues appropriately.
- Prepare registers for opening and closing daily, and support cashiers by providing change as needed, while maintaining front-end cash levels and supporting process by completing audits on register accuracy.
- Oversee and promote all company-sponsored programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs.
To be successful in this role, you will need:
- A strong background in customer service and retail operations.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of company procedures and policies.
While not required, the following qualifications would be an asset:
- Experience in a similar role or in a related field.
- Knowledge of company systems and processes.
