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Beauty Services Team Lead
2 months ago
Lead and Inspire a Passionate Beauty Team
As a Stage Experience and Services Lead, you'll play a vital role in shaping the client experience within our vibrant Sephora store. You'll be responsible for overseeing all on-stage activities, including services, classes, and events across various beauty categories like Color, Skincare, Sephora Collection, and Fragrance.
Your expertise will guide your team of Services Coordinators and cast members to deliver exceptional client service and drive sales. You'll ensure they adhere to Sephora's standards, master our selling model, and provide personalized beauty consultations that exceed expectations.
Key Responsibilities:- Training & Development: Equip your team with the knowledge and skills to excel. Conduct comprehensive training sessions for Services Coordinators on daily operations and service delivery. Partner with internal experts to ensure your cast members possess in-depth product, category, and brand expertise.
- Coaching Culture: Foster a culture of continuous learning and development. Select, train, and certify SUBC Facilitators and coaches, ensuring they maintain high performance standards by actively participating in store classes.
- Beauty Expertise: Demonstrate your passion for makeup and skincare through custom makeovers, mini-makeovers, and skincare services. Share your knowledge and inspire clients with personalized beauty recommendations.
- Client Focus: Regularly act as the Director in Charge (DIC) within the store. Engage with both cast members and clients on-stage, creating a welcoming and interactive environment.
- Team Leadership: Embody Sephora's core values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative. Lead by example and inspire your team to deliver exceptional results.