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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Sales Floor Associate at Michaels. As a Sales Floor Associate, you will be responsible for providing exceptional customer service, maintaining a high standard of store appearance, and supporting the sales floor team in achieving sales goals.
Key Responsibilities- Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
- Maintain a clean and organized sales floor, including restocking shelves, facing merchandise, and removing trash and debris.
- Support the sales floor team in achieving sales goals by assisting with visual merchandising, processing transactions, and maintaining a positive and engaging store environment.
- Participate in visual merchandising and store displays to create an attractive and inviting store environment.
- Process transactions accurately and efficiently, including handling cash, credit card transactions, and returns.
- Assist with receiving and processing merchandise, including unloading trucks, stocking shelves, and processing inventory.
- Participate in ongoing training and development to improve sales and customer service skills.
- High school diploma or equivalent required.
- Previous retail or customer service experience preferred.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to lift up to 25 pounds and stand for long periods of time.
- Excellent communication and interpersonal skills.
- Previous experience in a retail or customer service environment.
- Knowledge of visual merchandising and store displays.
- Ability to work in a fast-paced environment and meet sales goals.
Michaels is an equal opportunity employer and is committed to providing a safe and inclusive work environment for all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
