Customer Service Representative

3 weeks ago

Winnipeg, Manitoba, Canada Access Credit Union Full time

Job Summary:

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Access Credit Union. As a key member of our team, you will provide exceptional financial services to our members, processing transactions, and building relationships while promoting our products and services.

About the Role:

Our Member Service Representative will be responsible for:

  • Providing a high standard of financial service to existing and potential members, processing transactions, and building relationships.
  • Processing over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department.
  • Resolving routine problems with member accounts and deposit instruments referred by members and other branch staff.
  • Balancing transactions, including ATM, night deposits, and the cash drawer on a daily basis.

Requirements:

To be successful in this role, you will need:

  • A Grade 12 diploma or equivalent.
  • Business Administration or other post-secondary education would be considered an asset.
  • A minimum of 1-year previous experience in a customer/member service role.
  • Demonstrated desire to serve others in a friendly and professional manner.

What We Offer:

As a Member Service Representative at Access Credit Union, you will have the opportunity to:

  • Be an ambassador for our brand, values, and products.
  • Ensure things get done efficiently.
  • Go home each day feeling accomplished.
  • Challenge the status quo.
  • Build a career.
  • Continue learning.

About Us:

Access Credit Union is a vibrant corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company-paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

We Welcome Diversity:

We welcome applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

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