IT Infrastructure Manager

4 weeks ago

Burnaby, British Columbia, Canada Arbutus Search Group Full time
Job Title: Information Technology Infrastructure Manager

We are seeking a highly skilled and experienced IT Infrastructure Manager to oversee the daily operations of our organization's IT systems. As a key member of our team, you will be responsible for planning, installing, maintaining, and upgrading our IT infrastructure to ensure seamless and efficient operations.

Key Responsibilities:
  • Lead and manage a team of IT professionals to ensure timely and budget-conscious delivery of IT solutions.
  • Develop and implement standards for servers and backend infrastructure across all business verticals.
  • Plan and allocate system resources to align with business priorities.
  • Set and track team and individual objectives as part of the PMP process.
  • Provide technical oversight and approval for team tasks in line with IT processes.
  • Create and drive the roadmap for infrastructure platforms, ensuring alignment with IT and business strategies.
  • Support Systems Architects in defining and implementing architecture standards.
  • Innovate and integrate the latest technology solutions.
  • Plan, define, and manage budgets for systems requirements.
  • Lead the delivery of infrastructure architecture, both on-premises and cloud.
  • Lead third-line support to minimize support calls.
  • Act as an escalation point for system issues, driving resolution.
  • Drive Business and IT projects to meet goals and deadlines.
  • Serve as an escalation point for Project Managers, influencing project outcomes to meet requirements.
  • Review IT infrastructure aspects of new business bids, providing feedback and costings.
  • Collaborate with SMEs and senior stakeholders, demonstrating strong communication and stakeholder management skills.
  • Support and drive IT processes including Change, Incident, and Problem Management.
  • Oversee IT purchasing and adherence to the Matrix of Authority.
  • Manage contracts for software and hardware, including negotiation and renewal.
  • Handle IT vendor management, securing standardized global pricing where possible.
  • Lead an engaged team, fostering collaboration and ensuring alignment with business goals.
  • Act as an ambassador, demonstrating positive behaviors in line with company values, principles, and safety standards.
Requirements:
  • Bachelor's or master's degree in Computer Science or a related field, or equivalent professional training with at least 15 years of relevant experience, including supervisory duties.
  • Strong technical IT background with 15+ years of experience across various technologies, disaster recovery, business continuity, and cloud computing (IaaS, PaaS, SaaS).
  • Minimum of 10 years managing large-scale WinTel environments (700+ servers) in global settings.
  • Proficient in operating systems, identity access management, IT security, and infrastructure technologies such as Azure, Office 365, Windows Server, Active Directory, Exchange, Hyper V, VMware, and NGAV with EDR.
  • Experience with ITIL framework and methodologies, risk management, business continuity planning, and maintaining high uptime standards.
  • Strong organizational and planning skills with the ability to manage multiple complex projects, develop processes, and drive process improvements.
  • Excellent communication skills, capable of translating complex technical concepts to non-technical stakeholders.
  • Strong problem-solving, critical thinking, and decision-making skills, with the ability to identify root causes and develop innovative solutions.
  • Proven leadership and soft skills in relationship-building, team development, conflict resolution, and mentoring.
  • Ability to work independently and collaboratively in dynamic, multicultural, and matrixed teams.
  • Results-oriented, proactive, and capable of managing competing priorities to meet deadlines.
  • Commitment to maintaining confidentiality of company data.
  • Willingness to travel 20-30% of the time across Canada to company operations and data centers.

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