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Optical Retail Specialist

3 months ago

Port Alberni, British Columbia, Canada The Lean Way Consulting Full time
Position Overview

Are you seeking a role that values work-life balance? Enjoy a schedule that eliminates evening and weekend shifts, along with a week off for the holiday season. If you're interested in a sustainable commute, our workplace supports cycling with dedicated bike storage and shower facilities. We also provide you with a set of professional attire to simplify your daily routine.

As an Eyewear Consultant, you will provide exceptional eyewear solutions to our clients, enhancing their experience throughout the examination process. Your role will involve representing our diverse inventory with enthusiasm, demonstrating expertise in styling, fit, and lens technology, while comfortably engaging with every client.

Reporting Structure: You will report to the Team Lead and Optical Director.

Key Responsibilities

  • Accurately process lab orders and maintain patient records.
  • Exhibit curiosity and a willingness to learn by asking questions.
  • Assist clients in selecting frames, ensuring proper styling and fitting.
  • Support various areas of the practice as a cross-trained professional when necessary.
  • Dispense, adjust, and repair eyewear for clients.
  • Complete assigned administrative tasks efficiently and accurately.
  • Guide clients in lens selection and measurements.
  • Identify opportunities for improvement in patient flow and outcomes through teamwork.
  • Build positive relationships with colleagues, leadership, suppliers, and the community.
  • Engage fully in a collaborative sales environment.
  • Participate in personal and team development initiatives, including meetings and training sessions.
  • Interact with clients in a friendly and welcoming manner, fostering strong relationships.
  • Maintain professional standards in attendance, punctuality, and appearance, adhering to health and safety protocols.
  • Review prescriptions and provide necessary information to clients.
  • Approach each day with enthusiasm and a proactive mindset.
  • Resolve eyewear-related concerns to ensure client satisfaction.

Why Choose The Lean Way Consulting?

  • Clothing allowance for professional attire.
  • Supportive cycling environment with bike storage and shower facilities.
  • Engaging company events.
  • Comprehensive dental care.
  • Disability insurance coverage.
  • Employee assistance programs.
  • Extended health care benefits.
  • Life insurance options.
  • Exceptional staff lounge facilities.
  • Profit-sharing opportunities.
  • Employee discounts.
  • Tuition reimbursement programs.
  • Vision care benefits.

Compensation
$40,664 - $56,930

Qualifications and Skills

  • Minimum of 2 years of retail experience.
  • Strong communication skills to effectively train clients.
  • Able to multitask in a fast-paced environment.
  • Knowledgeable in lenses, tints, coatings, sunglasses, and frames.
  • Proficient in Visual Eyes (preferred), Microsoft Office, and internet applications.
  • Customer service-oriented mindset.
  • Grade 12 math competency.
  • Experience in frame fitting and prescription verification.
  • Typing proficiency of at least 60 words per minute.
  • High school diploma required; college diploma preferred.
  • Demonstrated sales experience.
  • Commitment to patient comfort and care.
  • Positive outlook and ability to see the best in others.

Personal Strengths

  • Adaptability: Comfortable with change and flexible in approach.
  • Communication: Strong verbal skills and ability to engage with others.
  • Connectedness: Recognizes the significance of relationships and events.
  • Context: Values historical understanding to inform present actions.
  • Developer: Encourages growth and recognizes progress in others.
  • Empathy: Understands and shares the feelings of others.
  • Includer: Welcomes and includes all individuals.
  • Individualization: Appreciates the unique qualities of each person.
  • Learner: Eager to learn and improve continuously.
  • Positivity: Brings enthusiasm and motivates others.
  • Relator: Values deep connections and teamwork.
  • Responsibility: Takes ownership of commitments and actions.
  • Restorative: Skilled at identifying and resolving issues.
  • Woo: Enjoys meeting new people and building connections.

Confidentiality Notice: All personal information will be kept confidential in accordance with EEO guidelines.