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Technical Event Specialist

2 months ago

Vancouver, British Columbia, Canada Encore Canada Full time

Job Summary

The Technical Specialist is a key member of the Encore Canada team, responsible for the setup and operation of audiovisual systems for live events. This role requires a high level of technical expertise, excellent customer service skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Ensure the successful execution of events by setting up, operating, and breaking down audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly and efficiently.
  • Collaborate with internal teams to provide exceptional customer service and exceed client expectations.
  • Develop and maintain technical skills through training and mentorship programs.
  • Supervise and direct other technicians during events.
  • Assist with equipment maintenance, inventory, and forecasting.

Requirements

  • Bachelor's degree in a related field (preferred).
  • Encore Technical Level 3 Certification (required).
  • 2-4 years of experience in audiovisual systems (required).
  • Excellent customer service and communication skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and technical skills.

Competencies

  • Ownership and accountability.
  • Excellent customer service and communication skills.
  • Technical expertise and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Strong organizational and time management skills.