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Banking Advisor

2 months ago

SaintJérôme, Quebec, Canada National Bank Full time
Job Title: Banking Advisor

Join National Bank as a Banking Advisor and embark on a versatile and varied career that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues.

Your Role:
  • Greet clients and answer their questions in a friendly and approachable manner.
  • Help clients use our banking applications and ABMs to manage their finances effectively.
  • Listen actively to clients' needs and resolve complex situations with empathy and professionalism.
  • Provide advice and offer transaction solutions for Personal Banking clients, building lasting business relationships.
  • Ensure client satisfaction and engagement through excellent customer service.
  • Refer clients to specialist colleagues for their specific needs, ensuring seamless support.
  • Adhere to compliance and risk management rules, maintaining a high level of professionalism.
Your Team:

As a Banking Advisor, you will work with a team of experts specialized in investment, credit, mortgage financing, and more. Our team values passionate people and bold ideas, working together to ensure our clients reach their goals and colleagues do what they love.

We offer many career opportunities and encourage internal mobility. Our training programs use on-the-job learning to help you master your role, with access to personalized training content and colleagues with a wide range of expertise, experience, and backgrounds.

Prerequisites:
  • Hold a college diploma (DEC) or equivalent.
  • Customer service experience, inclusive attitude, and openness to diversity.
  • Positive attitude and empathy for clients.
  • Interest in technology and skilled in sharing knowledge.
  • Ability to adapt to different situations.
Languages:

French

Skills:

Accountability, Brand Ambassadorship, Business Development, Client-focused, Customer Relationship Management, Detail-oriented, Digital literacy, Driving Results, Emotional Intelligence, Empathy, Humility, Learning Agility, Oral Communication, Teamwork

Your Benefits:

In addition to competitive compensation, you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family, including health and wellness programs, flexible group insurance, a generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinic.

We have an offer that keeps up with trends as well as your needs and those of your family, with dynamic work environments and cutting-edge collaboration tools fostering a positive employee experience.

We're Putting People First:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives, with core values of partnership, agility, and empowerment inspiring us, and inclusivity central to our commitments.

We want to offer an accessible, barrier-free workplace to all employees, with a recruitment process that is fully accessible. If you require accommodation, feel free to let us know during your first conversations with us.