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Service Advisor

4 weeks ago

Humboldt, Saskatchewan, Canada Société Canadian Tire Full time
Job Summary

The Service Advisor plays a vital role in our Automotive Service Centre, working closely with customers and Service Centre employees to manage customer needs and expectations regarding auto service maintenance and repairs.

Responsibilities
  • Greet and assist customers in a friendly and professional manner, both in person and over the phone.
  • Offer expert advice to build customer trust and loyalty, providing solutions to their vehicle-related concerns.
  • Prepare work orders and review estimated costs with customers, ensuring transparency and clear communication.
  • Manage customer expectations regarding vehicle readiness and act as a liaison between customers and Service Centre employees.
  • Schedule service appointments and ensure compliance with Health and Safety regulations.
Requirements
  • Knowledge of automotive mechanics and ability to work shifts, including evenings, weekends, and holidays.
  • Approachable and able to handle physical demands, including standing, walking, and lifting.
  • Strong communication and interpersonal skills, with the ability to find solutions to problems and adapt to challenging situations.
  • Valid driver's license for the province of employment and good working knowledge of COSTAR (asset).