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Client Success Specialist, Brand Services
3 months ago
About A-SAFE
Innovation has been at the core of A-SAFE since its inception, being the pioneer and manufacturer of the first industrial-grade polymer barrier safety system.
The company continues to lead the way in transformative workplace safety technology, catering to warehouses, factories, airports, car parks, and various industrial environments globally.
A-SAFE is a truly international entity, with its headquarters in the UK and 17 subsidiaries across countries such as Germany, France, Italy, the Netherlands, Scandinavia, Belgium, Spain, the USA, the UAE, Japan, and Canada, alongside numerous reliable global partners.
This extensive network ensures representation in over 65 countries worldwide.
A-SAFE operates cutting-edge manufacturing facilities in the UK and maintains global distribution networks, enabling the delivery of innovative solutions to some of the world's most renowned brands, including Nestlé, Coca-Cola, BMW, 3M, Heathrow Airport, Unilever, Amazon, and Jaguar Land Rover.
Your Role
As a Client Success Specialist, you will:
- Develop and maintain strong relationships with Regional, Major, and Key customers, providing post-sale support to ensure their success with our products and services.
- Facilitate an efficient onboarding experience for customers, gathering all necessary project information before transitioning to the Sales Operations department.
- Coordinate follow-up commercial meetings as needed, managing schedules effectively.
- Collaborate closely with Regional Account Managers, Key Account Managers, Strategic Account Managers, Technical Support Teams, and Sales Operations to ensure a seamless customer experience.
- Ensure timely and accurate updates to all internal systems (CRM & ERP) and databases.
- Conduct customer Net Promoter Score (NPS) surveys to gauge satisfaction.
Qualifications
The ideal candidate will possess:
- A proven track record in account management and customer success.
- Strong time management and organizational skills, demonstrating a self-starter attitude.
- Familiarity with CRM systems.
- A confident and professional telephone demeanor, with experience in building robust customer and business relationships and enhancing customer satisfaction.
- Good commercial awareness.
