Current jobs related to Specialty Pharmacy Team Lead - Dartmouth - CBC McKesson Specialty Prescription Services (B.C.) Corporation
-
Regional Director, Specialty Pharmacy
5 months ago
Dartmouth, Canada McKesson Full timeMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...
-
Pharmacy Assistant
5 months ago
Dartmouth, Canada Bayshore HealthCare Full timeUnder the direct supervision of a licensed Pharmacist, the assistant works under the guidance of the Pharmacist to process prescription refills, private third-party billing, interacts with internal and external stakeholders, prepare infusion clinic medications, and patient scheduling. The assistant may also be required to assist with dispensing activities,...
-
Pharmacy Assistant
1 month ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading pharmacy chain in Canada, committed to providing exceptional patient-centered care and exceeding patients' expectations.Job SummaryWe are seeking a friendly, knowledgeable, and professional Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in providing exceptional patient care and...
-
Pharmacy Assistant
1 month ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading pharmacy chain in Canada, committed to providing exceptional patient-centered care and exceeding patients' expectations.Job SummaryWe are seeking a friendly, knowledgeable, and professional Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in providing exceptional patient care and...
-
Pharmacy Assistant
4 weeks ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading Canadian pharmacy chain with a strong commitment to providing exceptional patient-centered care. Our team of dedicated professionals is passionate about taking care of the health and well-being of individuals and families in our communities.Job SummaryWe are seeking a highly skilled and motivated Pharmacy Assistant to join...
-
Pharmacy Assistant
4 weeks ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading Canadian pharmacy chain with a strong commitment to providing exceptional patient-centered care. Our team of dedicated professionals is passionate about taking care of the health and well-being of individuals and families in our communities.Job SummaryWe are seeking a highly skilled and motivated Pharmacy Assistant to join...
-
Pharmacy Assistant
4 weeks ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading pharmacy chain in Canada, committed to providing exceptional patient-centered care and exceeding patients' expectations.Job SummaryWe are seeking a friendly, knowledgeable, and professional Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in providing exceptional patient care and...
-
Pharmacy Assistant
4 weeks ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading pharmacy chain in Canada, committed to providing exceptional patient-centered care and exceeding patients' expectations.Job SummaryWe are seeking a friendly, knowledgeable, and professional Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in providing exceptional patient care and...
-
Pharmacy Assistant
1 month ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading pharmacy chain in Canada, committed to providing exceptional patient-centered care and exceeding patients' expectations.Job SummaryWe are seeking a friendly, knowledgeable, and professional Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in providing exceptional patient care and...
-
Pharmacy Assistant
1 month ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading pharmacy chain in Canada, committed to providing exceptional patient-centered care and exceeding patients' expectations.Job SummaryWe are seeking a friendly, knowledgeable, and professional Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in providing exceptional patient care and...
-
Pharmacy Assistant
3 weeks ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading pharmacy chain in Canada, committed to providing exceptional patient-centered care and exceeding patients' expectations.Job SummaryWe are seeking a friendly, knowledgeable, and professional Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in providing exceptional patient care and...
-
Pharmacy Assistant
4 weeks ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading Canadian pharmacy company with a strong commitment to providing exceptional patient-centered care. Our team of dedicated professionals is passionate about taking care of the health and well-being of individuals and families in our communities.Job SummaryWe are seeking a highly skilled and motivated Pharmacy Assistant to join...
-
Pharmacy Assistant
4 weeks ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading pharmacy chain in Canada, committed to providing exceptional patient-centered care and exceeding patients' expectations.Job SummaryWe are seeking a friendly, knowledgeable, and professional Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in providing exceptional patient care and...
-
Pharmacy Operations Specialist
5 months ago
Dartmouth, Canada Shoppers Drug Mart Pharmaprix Full timeAt Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s...
-
Pharmacy Assistant
4 weeks ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading Canadian pharmacy company with a strong commitment to providing exceptional patient-centered care. Our team of dedicated professionals is passionate about taking care of the health and well-being of individuals and families in our communities.Job SummaryWe are seeking a highly skilled and motivated Pharmacy Assistant to join...
-
Pharmacy Assistant
4 weeks ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading Canadian pharmacy company with a strong commitment to providing exceptional patient-centered care. Our team of dedicated professionals is passionate about taking care of the health and well-being of individuals and families in our communities.Job SummaryWe are seeking a highly skilled and motivated Pharmacy Assistant to join...
-
Pharmacy Assistant
3 weeks ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading Canadian pharmacy company with a strong commitment to providing exceptional patient-centered care. Our team of dedicated professionals is passionate about taking care of the health and well-being of individuals and families in our communities.Job SummaryWe are seeking a highly skilled and motivated Pharmacy Assistant to join...
-
Pharmacy Assistant
3 weeks ago
Dartmouth, Canada Lawtons Full timeAbout LawtonsLawtons is a leading Canadian pharmacy company with a strong commitment to providing exceptional patient-centered care. Our team of dedicated professionals is passionate about taking care of the health and well-being of individuals and families in our communities.Job SummaryWe are seeking a highly skilled and motivated Pharmacy Assistant to join...
-
Pharmacy Technician Assistant
1 month ago
Dartmouth, Canada Lawtons Full timePharmacy Technician Student OpportunitySobeys Inc., a leading Canadian company, is seeking a motivated and detail-oriented Pharmacy Technician Student to join our team at Central Fill Pharmacy in Dartmouth, Nova Scotia.Job SummaryWe are looking for a Pharmacy Technician Student to assist with blister packing using a VBM machine, maintain inventory, and...
-
Pharmacy Technician Assistant
1 month ago
Dartmouth, Canada Lawtons Full timePharmacy Technician Student OpportunitySobeys Inc., a leading Canadian company, is seeking a motivated and detail-oriented Pharmacy Technician Student to join our team at Central Fill Pharmacy in Dartmouth, Nova Scotia.Job SummaryWe are looking for a Pharmacy Technician Student to assist with blister packing using a VBM machine, maintain inventory, and...
Specialty Pharmacy Team Lead
2 months ago
The Pharmacy Operations Manager is responsible for overseeing all patient activities for the pharmacy. This individual will support the Director (East Coast) to achieve overall performance and success of the pharmacy in alignment with the vision and priorities of CBC McKesson Specialty Prescription Services (B.C.) Corporation. The incumbent must lead and develop pharmacy staff to build accountability, drive business results, and provide exceptional patient care.
Key Responsibilities- Manage daily operational call flows and prioritize tasks to ensure seamless workflow.
- Hold the license of the pharmacy with Nova Scotia College of Pharmacy and ensure compliance with regulatory requirements.
- Perform patient care-related activities such as dispensing, counseling, checking RXs, renewing RXs, and submitting Adverse Events and Product Quality Complaints when required.
- Assist with recruitment, hiring, onboarding, and training of new employees.
- Promote ongoing team development through coaching and conducting quarterly performance evaluations.
- Manage quality assurance activities such as call quality monitoring, scoring, feedback to drive excellence in customer experience.
- Meet or exceed metrics and deadlines set by program Service Level Agreements (SLAs) for programs that fall under their portfolio.
- Manage external and internal service compliance, identifying risk and compliance opportunities, and assisting in assessing and mitigating identified risks while being accountable to corporate risk and other compliance functions.
- Conduct root cause and trend analysis and develop process improvements.
- Collaborate with the team to implement creative solutions to daily workflow challenges and temporary labor shortages.
- Develop and maintain a team with a strong focus on customer service and continuous quality improvements.
- Maintain program Standard Operating Procedures (SOPs), exceptions processes, workflows, scripting, training, and reports.
- Promote and ensure that the highest quality of care is provided to patients and families.
- Provide regular feedback to the Director regarding quality, operational, technical, or process issues and recommend corrective actions or engage additional resources if needed.
- Oversee employee scheduling and resource allocation based on forecasted demand to ensure effective and efficient departmental service levels.
- Support the Director in policy and practice development, respond per policy direction, and seek assistance for unusual situations or staff non-compliance.
- Conduct daily briefings on pharmacy operations with the Director, addressing attendance, staff non-adherence, and resource allocation as required.
- Keep track of KPIs that are relevant to their team such as Accounts Receivable, Call center metrics, and billing errors.
- Operate and promote behaviors that uphold McKesson i2Care and iLead Principles.
- Ability to perform tasks beyond the specific responsibilities of a Pharmacist Supervisor and adapt as necessary.
- Other duties/projects/tasks in other areas of the pharmacy, as assigned by your manager.
- People Management experience with a focus on driving quality and elevated customer experience.
- Knowledge of financial billing and accounts receivable management.
- Knowledge of Kroll pharmacy software is considered an asset.
- Time management skills.
- Excellent customer service and ability to set the same expectations from the team.
- Ability to work independently with minimum supervision.
- Exercises sound knowledge and good judgment.
- Accountable and results-oriented.
- Leadership skills, can lead, inspire, mentor, develop, and guide a team.
- Working knowledge of retail pharmacy practice.
- Understanding of biologics and specialty medications.
- Strong communication and teamwork skills.
- Previous leadership experience in a similar role is an asset.
- Licensed pharmacist in Nova Scotia.
- Must have previous retail or specialty pharmacy experience. 3-5 years of experience favored.
- Effective communication with team members and external parties.
- Communication: Provider Solutions, PSP, Staff, Patients, Clinics/Doctors, Navigation, Drug Plans, Payers.
- Direct Reports: Pharmacists, Regulated Technicians, and Pharmacy Coordinators.
