Product Manager

3 weeks ago

Old Toronto, Ontario, Canada Sun Life Financial Full time
About the Role

We are seeking a highly skilled Product Owner to join our team at Sun Life Financial. As a Product Owner, you will be responsible for executing on the strategy to create capabilities that will provide ease and convenience to our advisors, making it easier for them to do business with our clients, increase productivity, and grow.

Key Responsibilities
  1. Journey Experience Vision and Strategy
  • Support Journey Owners in the design of clear journey experience vision aligned to our business strategy and outcomes.
  • Develop and deliver roadmaps that are aligned to target journey maps and story maps.
  • Be accountable for journey objectives and key results (OKRs).
  1. Digital Experience and Capability Development
  • Build and deploy compelling advisor-facing features and capabilities.
  • Continuously monitor and measure end-user behaviors and usage of the product to inform ongoing refinement of product roadmap and feature pipeline.
  • Integrate usability studies and research into product requirements to enhance user satisfaction and ensure user-driven design. Engage with advisors during the requirements life cycle.
  • Maximize the value produced by agile team by ensuring the digital feature meets the users' needs and aligns to journey vision.
  1. Planning and Execution
  • Work with the Director, Hub Owner to translate product vision into a strategic yet pragmatic roadmap that feeds into a continuously prioritized backlog(s).
  • Solve complex issues through in-depth research, identifying options and evaluating to recommend a proposed approach.
  • Collaborate with the agile delivery team and ensure the product delivers as intended and dynamically adjusting plans to deliver on OKRs.
  • Review QA test plans to align with acceptance criteria, facilitate testing and review of early builds for adherence to functional requirements.
  • Support business validation to ensure that features work as designed and ensure data integrity.
  • Partner with SLFD Change Management to develop and execute on adoption strategy to drive advisor usage of digital tools and capabilities.
  • Proactively identify potential issues and risks to ensure goals are achieved.
  • Ensure product addresses applicable legal, compliance regulatory and internal policy requirements.
  1. Stakeholder Management
  • Identify areas of the business affected by product delivery and determine appropriate approach to engage with relevant stakeholders.
  • Escalate and keep stakeholders informed of key issues, risks, and interdependencies.
  • Collaborate with key partners including advisors, field management, Digital Business Technology & Solutions, CXO, and other business units and functions (e.g., legal, compliance, risk).
  • Build and manage relationships with key partners, including effectively engaging executives.
  1. Communication and Relationship Management
  • Proactively stay in touch with internal partners to maintain an understanding of new developments in their areas and identify opportunities for collaboration.
  • Tailor both written and verbal communication based on audience and situation to maximize buy-in and establish productive working relationships.
Requirements
  1. 5+ years of relevant agile digital delivery experience.
  2. Knowledge of retail distribution, wealth, and/or insurance space.
  3. Proven track record of implementation experience of systems or digital capabilities in financial services.
  4. Strong business acumen and foundational quantitative skills.
  5. Demonstrate knowledge of technology platforms and/or technical proficiency.
  6. Product Owner Certification.
  7. Post-Secondary Degree in Business or related field.
  8. Strong knowledge of user-centered design principles.
About Sun Life Financial

Sun Life Financial is a leading financial services company that helps clients and employees achieve lifetime financial security and live healthier lives. We are committed to creating a collaborative and inclusive culture that values diversity and promotes growth and achievement.

We offer a competitive salary range of $82,000 - $135,000, depending on location and experience. In addition to a base salary, eligible employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

We are an equal opportunities employer and welcome applications from qualified individuals from all backgrounds. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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