Mortgage Underwriting Assistant

1 week ago

Windsor, Ontario, Canada Rocket Mortgage Canada Full time
About the Role

Rocket Mortgage Canada is seeking a highly skilled and detail-oriented Associate Loan Processor to join our team. As a key member of our mortgage loan approval process, you will play a vital role in coordinating with internal and external stakeholders to move client files through to approval.

Responsibilities
  • Oversee and review all mortgage approval process documentation to ensure accuracy and completeness.
  • Maintain and update client mortgage files, outlining outstanding conditions in a document database for team awareness.
  • Coordinate with internal stakeholders, including underwriting, to facilitate the mortgage approval process.
  • Prepare approval packages for clients upon receiving mortgage commitments.
  • Ensure file compliance with consent, mortgage commitment, disclosure, and amortization requirements.
  • Adhere to data handling guidelines and maintain confidentiality of sensitive information.
  • Facilitate the final loan approval process with clients.
  • Consistently meet minimum production goal numbers and quality metrics.
  • Manage individual pipeline and meet service level agreements (SLAs).
  • Follow communication procedures, guidelines, and policies.
  • Effectively communicate with clients using written and verbal communication methods, demonstrating a positive, empathetic, and professional attitude.
  • Aid in the adoption of process changes and improvements.
  • Stay up to date on current regulatory and lender guidelines.
  • Consult with current clients to support their current and future needs, helping them achieve their financial goals.
  • Handle client objections with support mid-process to ensure they remain on-track to close their mortgage.
  • Structure client applications to enable clients' qualification with support for product eligibility requirements.
Benefits and Perks

Rocket Mortgage Canada is committed to the health and well-being of our team members and their families. We offer a range of benefits and perks to support our employees in achieving their goals and living their best lives.

We are proud to offer eligible team members a comprehensive package of benefits and perks, including:

  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and inclusive work environment.
  • Access to the latest technology and tools.
  • A range of health and wellness programs.
About Us

Rocket Mortgage Canada is a leading provider of digital mortgage solutions. We are committed to revolutionizing the way people get mortgages and are passionate about delivering exceptional customer experiences.

We are proud to be a part of Rocket Companies, a Detroit-based company that provides simple, fast, and trusted digital solutions for complex transactions.

We are committed to an inclusive workplace where every voice is heard and are passionate about the work we do.

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