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Aquatic Operations Supervisor
3 months ago
Waterpark Supervisor
The Waterpark Supervisor plays a crucial role in overseeing the daily functions of the World Waterpark, ensuring the effective management of Waterpark personnel while delivering outstanding customer service to guests.
Key Responsibilities:
- Overseeing and coordinating the activities of Slide Attendants I and II, Lifeguards, Food and Beverage staff, and World Waterpark Guest Services.
- Guaranteeing that team members are stationed appropriately and adhering to all expectations, policies, and procedures set forth by the World Waterpark.
- Providing direct support to Aquatics, Food & Beverage, SkyFlyer Zipline, and World Waterpark Guest Service personnel in their daily tasks as required.
- Conducting administrative tasks such as onboarding new employees, investigating incidents, evaluating employee performance, and implementing performance improvements.
- Facilitating effective communication with staff regarding West Edmonton Mall and World Waterpark initiatives and programs.
- Addressing guest inquiries and special requests, utilizing exceptional customer service and conflict resolution skills.
- Maintaining a professional demeanor and appearance at all times while enforcing safety regulations.
- Actively contributing to the creation and maintenance of a safe environment for both staff and guests.
- Responding to significant and minor first aid situations, assisting or overseeing staff providing first aid.
- Monitoring the cleanliness of the World Waterpark and requesting cleaning assistance as necessary.
- Serving as a role model for fellow staff members.
- Assisting in the development and implementation of staff training programs and procedures.
- Performing other supervisory duties as required.
Desired Qualifications:
- At least one (1) year of lifeguarding experience at World Waterpark.
- Current certifications in Standard First Aid or Aquatic Emergency Care, National Lifeguard Pool, National Lifeguard Waterpark, Oxygen Administration, Lifeguard Fitness Skills, Oxygen Therapy, and ProServe.
- Previous supervisory experience in a setting that necessitates strict compliance with safety regulations and procedures, managing a large staff and guest capacity.
- Proven experience in effectively working with diverse employees, including mentoring newcomers to the workforce.
- Strong communication and interpersonal skills, enhanced by team-building and motivational capabilities.
- Background in guest service with the ability to cultivate positive interactions with the public, complemented by strong conflict resolution skills.
- Safety-oriented mindset with the ability to remain composed in high-pressure situations.
Employment Terms:
- This is a part-time role requiring flexible availability throughout the week, including days, evenings, weekends, and holidays.
- Ability to work in a warm and humid environment, in close proximity to water and chlorine.
- Must successfully pass a basic security clearance.
