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Visual Merchandising Specialist
3 months ago
Company Overview
H&M is a renowned fashion label that provides the latest trends and inspirations, ranging from stylish items to exclusive collaborations with designers, as well as essential wardrobe pieces at competitive prices. Our business philosophy revolves around delivering fashion and quality at the best price while maintaining sustainability. To discover more about H&M, click here.
Job Description
Become an integral part of a rapidly changing fashion organization where you will cultivate an engaging atmosphere for shoppers in your store, motivating them to express their personal style. Mentor and guide the store team to deliver the most thrilling and inspiring shopping experience for customers, in alignment with H&M's core values and brand ethos. Propel in-store sales and ensure our visual identity is effectively executed to establish H&M as the premier fashion destination. Consistently meet customer and team expectations by adhering to H&M's established protocols.
Fashion Insight
- Remain informed about contemporary trends and styling methods to anticipate customer preferences.
- Share, motivate, and educate the store team regarding seasonal trends.
Customer Service Excellence
- Guarantee exceptional customer service that aligns with H&M standards and surpasses customer expectations.
- Assist the store in enhancing customer service.
Visual Presentation Standards
- Uphold H&M's visual identity by adhering to the Commercial Handbook, ensuring accurate presentation of garments on mannequins in the window and store, and confirming that clothing displays reflect the brand's identity.
- Create a cohesive narrative that connects window displays and zone-A, offering easy-to-wear purchasing suggestions.
- Optimize garment presentation for commercial effectiveness and ensure daily garment care in collaboration with the store team.
- Direct customers to various store concepts using the store map, visual aids, and signage.
- Initiate and implement all commercial campaigns and operations on designated dates in accordance with H&M's guidelines.
Sales Strategy
- Identify avenues to enhance customer satisfaction and sales performance.
- Monitor and take necessary actions to meet sales objectives.
Commercial Operations
- Track key performance indicators (KPIs) and execute action plans to achieve the store's financial and commercial objectives.
- Adjust planning to meet store requirements.
- Conduct daily customer walks to identify and maximize commercial opportunities.
Visual Store Management
- Sample to emphasize fashion themes and create easy-to-wear purchasing suggestions.
- Oversee all visual presentation materials and their ordering schedule.
- Inspect the quality and condition of all visual materials received.
- Maintain and care for all visual presentation materials in-store, with a focus on sustainability.
- Ensure proper layout and safety of the decor room.
- Inform the team of seasonal updates in the Commercial Handbook and conduct evaluations throughout the season.
- Provide updates for all in-store visual information materials.
- Ensure the store is always stocked with sufficient materials for sales and commercial activities.
Qualifications
- 2 years of experience in retail merchandising/visual presentation.
- Ability to thrive in a dynamic environment.
- Capability to lift over 20 pounds.
- Ability to stand for extended periods, bend, stretch, perform repetitive movements, push, pull, and carry items (mannequins, clothing, bags, torsos, etc.) short distances.
- Comfortable climbing a ladder and using a step stool.
- Basic computer proficiency.
- Provide daily visual presentation training and guidance based on H&M's shared values.
- Outstanding customer service and interpersonal skills.
- Strong organizational and time management abilities.
- Effective verbal communication skills.
- Work independently while collaborating with a team.
- Utilize manual and electric tools to install various visual presentation elements.
- Strong merchandising/visual presentation skills and ability to drive sales through creativity, fashion knowledge, and marketing.
- Flexible schedule and ability to work extended hours.
- Willingness to travel to support other stores.
- Employment status: non-exempt, hourly (part-time or full-time).
- Preferred: Certificate or specialized diploma in the fashion industry (e.g., Visual Presentation Arts, Fashion Arts, Fashion Management, Retail Management).
Additional Information
We provide attractive benefits and numerous development opportunities to all H&M Group employees globally. All employees receive a staff discount card, applicable to all H&M Group brands in stores and online. Discounted brands include H&M (including Beauty and Move), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all employees are included in our H&M Incentive Program - HIP. To learn more about our H&M Incentive Program, click here.
Beyond our global benefits, each local market offers different competitive benefits. Please note that benefits may vary depending on the type of job and country.
At H&M Group, we are dedicated to fostering and maintaining an inclusive, diverse, and equitable working environment across our organization. Our diverse teams share their knowledge, experiences, and ideas. Diversity positively influences how we address challenges and what we perceive as possible. It also enhances our relationships with colleagues and customers worldwide. This is why all dimensions of diversity are considered in our recruitment process.
Championing diversity in all its forms, H&M Group is committed to promoting the employment of individuals with disabilities.
