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**Assistant General Manager

2 months ago

Windsor, Ontario, Canada Fire Safety and Protection Full time

Job Summary:

We are seeking a highly skilled and experienced Assistant General Manager / Service Manager to oversee the service operations at Fire Safety and Protection LLC. The ideal candidate will be responsible for ensuring the highest standards of safety and customer satisfaction.

Key Responsibilities:

  • Testing and Inspection: Conduct regular testing, inspection, verification, and servicing of fire alarm systems and devices to ensure they are functioning correctly and comply with safety standards.
  • Site Inspection: Inspect installation sites and review work orders, building plans, and installation manuals to determine material requirements and installation procedures.
  • Customer Demonstrations: Demonstrate systems for customers, explaining details such as the causes and consequences of false alarms, and providing training on system usage.
  • System Maintenance: Test and repair circuits and sensors, following wiring and system specifications to maintain optimal system performance.
  • Compliance: Ensure all work complies with local and national security standards and regulations.
  • Team Leadership: Lead and manage a team of technicians, providing guidance, training, and support to ensure efficient and effective service delivery.
  • Customer Service: Maintain a customer-oriented mentality, addressing customer inquiries and concerns promptly and professionally.
  • Documentation: Maintain accurate records of all service activities, including inspections, repairs, and customer interactions.
  • Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service quality and efficiency.

Requirements:

  • CFAA License: Must hold a valid CFAA (Canadian Fire Alarm Association) license.
  • Experience: Prior experience with monitoring systems, emergency lighting systems, and security systems is preferred.
  • Technical Skills: Experience with Siemens and/or Mircom ESD systems is highly desirable.
  • Soft Skills: Strong work ethic, positive attitude, and excellent communication skills.
  • Customer Focus: Demonstrated ability to maintain a customer-oriented approach and deliver exceptional service.
  • Leadership: Proven leadership skills with the ability to manage and motivate a team.

Preferred Qualifications:

  • Certifications: Additional certifications in fire and life safety systems are a plus.
  • Problem-Solving: Strong analytical and problem-solving skills.
  • Experience with systems including fire alarm, security, and sprinkler preferred.
  • Adaptability: Ability to adapt to changing technologies and industry standards.
  • CFAA License
  • Prior experience with monitoring systems, emergency lighting systems and security systems preferred.
  • Siemens and/or Mircom ESD experience preferred.
  • Positive attitude & strong work ethic.
  • Customer oriented mentality.

Why Fire Safety and Protection?

We value our employees and provide ongoing training. We offer career growth opportunities, tuition reimbursement, and pay incentives. We serve commercial property owners and facility managers with dedication and care. We are a rapidly growing company with diverse locations and roles.

Benefits:

  • Extended Health Care
  • Dental
  • Vision
  • LTD, STD
  • Life Insurance
  • EAP
  • RRSP Matching
  • Company Vehicle & Fuel Card OR Auto Allowance
  • Tuition Reimbursement

Professional Development:

We are committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry. We offer a tuition reimbursement program, which reimburses employees for all or some of the costs of obtaining certifications upon a passing grade.

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.