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Voice Infrastructure Specialist

3 months ago

Collingwood, Ontario, Canada Prolim Full time

Position Overview: The Voice Infrastructure Specialist plays a crucial role in managing and maintaining the existing on-premise voice systems, including Avaya, Oracle SBC, and Cisco gateways, along with various third-party applications.

Key Responsibilities:

  • Establish and nurture relationships with internal business clients and IT technical teams.
  • Demonstrate expertise in Session Border Control Protocol.
  • Possess strong knowledge of the Avaya Contact Center platform, focusing on troubleshooting and system design.
  • Oversee the maintenance, configuration, daily operations, and patching of core Avaya Aura products, including System Manager, Session Manager, Communication Manager, Media Server, Application Enablement (AES), and IX Messaging.
  • Support Contact Center Platform Services Engineering initiatives for project-related and ongoing operations support for voice communication services.
  • Maintain and troubleshoot Avaya media servers and G450 within a distributed voice network that encompasses multiple call centers.
  • Participate in a 24/7 operational support rotation.
  • Deploy and configure Avaya One-X applications and physical phones.

Qualifications:

  • Minimum of 5 years of experience with contact center technology platforms, specifically Avaya and/or Oracle SBC products.
  • 3+ years of experience in complex dial plan configuration in Session Manager and Communication Manager.
  • Strong skills in Contact Center Configuration, including Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, CMS Supervisor, and Moves, Adds, and changes.
  • Operational knowledge of IP protocols for delivering RTP payloads to hard and/or softphone stations in a contact center environment.
  • Deep understanding of TCP/IP network technologies, including routing/switching, DNS, DHCP, Firewall/ACL, X.509 Certificate, and QoS (Quality of Service).

About Prolim: Prolim is a premier provider of comprehensive IT, PLM, and Engineering Services and Solutions tailored for Global 1000 companies. They possess a profound understanding of both business and technology, enabling them to assist clients in enhancing profitability and operational efficiency through high-value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting services encompass Advisory, PLM Software/Services, Program Management, Solution Architecture, Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices, and QA Services. Additionally, their engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation across a diverse range of markets and industries.