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    Job Title: Specialist, Designated Beauty AdvisorHolt Renfrew is a leading luxury retailer offering an inspiring and fashion-driven environment with opportunities to learn and grow. Our team is passionate about delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Develop deep, long-lasting relationships with customers to...

Beauty Advisor Specialist

2 months ago


Toronto, Ontario, Canada Holt Renfrew Full time
Job Title: Specialist, Designated Beauty Advisor

Holt Renfrew offers a dynamic and fashion-driven work environment with opportunities for growth and development. Our partnerships with iconic luxury brands and commitment to corporate social responsibility inspire our team members every day.

A career at Holt Renfrew provides a competitive total compensation package, generous employee discounts, pension, and health & dental benefits, tuition assistance, and continuous learning and development opportunities.

Job Summary:

The Specialist, Designated Beauty Advisor develops long-lasting relationships with customers, leading to increased sales, service, and loyalty. This role is responsible for achieving sales targets for assigned brands and contributing to the department's financial objectives.

Key Responsibilities:
  • Deliver exceptional customer service and exceed sales and service personal goals and targets.
  • Build a loyal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
  • Share expert product knowledge with the store selling team and maintain solid relationships with buyers, vendors, and selling managers.
  • Drive brand sales by identifying marketing opportunities, executing events, and providing assortment recommendations.
  • Attend educational sessions, including product knowledge, vendor, and Holt Renfrew seminars.
  • Perform floor recovery, visual merchandising, price change, and related sales support tasks.
  • Communicate regularly with clients through various methods and resolve customer service issues.
  • Comply with Health & Safety policies and requirements and ensure compliance with privacy policies, regulations, and cyber security measures.
Requirements:
  • High school diploma.
  • Proven ability to exceed sales targets.
  • Collaborative and team-oriented with excellent communication skills.
  • Able to work in a fast-paced environment with minimal supervision and a flexible work schedule.
  • Minimum of two or more years' experience in a commission-based sales environment.
  • Prior retail sales experience as a product specialist in a luxury environment is preferred.
  • Fully bilingual in French and English.
Measures of Success:
  • Contribution to financial objectives.
  • Individual objectives linked to the achievement of department goals.
  • Feedback from internal and external clients.