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Examinations Coordinator for Test Day Operations

3 months ago

Ottawa, Ontario, Canada British Council Full time

We foster global connections, understanding, and trust to promote peace and prosperity across nations.

Our mission is to empower individuals by providing them with the skills, confidence, and networks necessary to transform their lives and contribute positively to society in collaboration with the UK. We assist them in building connections, exploring innovative ideas, learning English, obtaining quality education, and achieving internationally recognized qualifications.

Position: Examinations Coordinator - Test Day, CMR & Post Exam Processing
Location: Italy - Permanent Role

Note: This position does not offer relocation assistance. Candidates must possess a valid work permit for Italy.

Contract Type: Permanent, Full-time (35 hours per week, Monday to Friday) with an annual gross salary ranging from €29,012.00 to €39,420.00, based on relevant experience.

Role Purpose:
The primary objective of this role is to ensure the effective and efficient execution of examinations at designated locations, as well as overseeing post-exam processing. This position will facilitate engagement, relationship management, and performance monitoring of venues and test day personnel, serving as the main point of contact before and during the examination.

Key Responsibilities:

  • Promote a culture of confidentiality regarding sensitive examination materials within the team.
  • Implement enhancements in the distribution and logistics of handling confidential materials.

Accountabilities:

Service Delivery:
Coordinate planning and delivery functions in preparation for test day in accordance with established processes. Support venue selection by assessing identified locations. Ensure secure receipt and storage of examination materials in the Confidential Materials Room (CMR). Oversee the management of confidential materials and ensure compliance with British Council standards. Plan and prepare confidential exam materials for designated venues, including necessary access keys and codes. Lead stock reconciliation post-exam and escalate discrepancies as needed. Ensure adequate resources and materials are available for test day, acting as the primary contact for venues and staff.

Customer Support:
Take the lead in resolving customer operational complaints and issues, ensuring timely communication and satisfactory resolutions. Escalate complex complaints to the Exams Operations Manager as necessary.

Risk & Compliance:
Ensure adherence to business assurance standards, conduct random checks on test day, and support audits and performance reviews. Follow corporate risk management processes to safeguard the interests of the British Council and its stakeholders.

Analysis & Reporting:
Regularly record, analyze, and report on operational activities and performance metrics to assist senior management in making informed business decisions.

Leadership & Management:
Prioritize personal and team activities across various work streams, supporting the development of knowledge and skills for effective service delivery.

Test Day Support:
Participate in duty officer responsibilities on a rotational basis to support test day operations, which may include early morning and weekend shifts.

Essential Qualifications:
Relevant experience in business development or sales, familiarity with compliant and regulated environments, and experience in market research.

Desirable Qualifications:
Experience in contract management and working with regulatory bodies, along with an understanding of the educational sector in the country.

Language Proficiency:
Fluency in Italian and English at the CEF C1 level is required.

Core Skills:
Communication and Influence: Demonstrates effective communication skills tailored to diverse audiences.
Project Management: Analyzes project data and recommends necessary actions.
Financial Management: Utilizes corporate financial systems appropriately.
Commercial Development: Conducts market research and cost-benefit analyses to identify opportunities.
Partnership Management: Engages with stakeholders to build mutual understanding and trust.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity, and Inclusion (EDI) Statement