Operations Manager
3 weeks ago
We are seeking an experienced Operations Manager to join our team at Penske Truck Leasing. As a key member of our operations team, you will be responsible for leading our warehouse operations and ensuring that we meet or exceed all customer key performance metrics and objectives.
ResponsibilitiesPeople- Develop and sustain a high-performing team of supervisors and associates who are trained and competent in their roles.
- Recruit, hire, train, develop, and retain quality associates who are committed to delivering exceptional customer service.
- Establish and maintain effective communication channels that inform and motivate team members, and recognize excellence among them.
- Build strong relationships with associates, customers, and supporting departments to drive business results.
- Meet or exceed all customer key performance metrics and objectives, including inventory accuracy and warehouse operations.
- Interact daily with local customers to understand their needs and identify opportunities for growth and improvement.
- Lead the team to identify and implement operational improvements, and collaborate with other Penske sites to share best practices and leverage resources.
- Develop and execute annual financial and operating plans, and lead the operation with integrity to meet or exceed business plan targets.
- Develop and execute annual financial and operating plans, and lead the operation with integrity to meet or exceed business plan targets.
- Identify issues with operating metrics and P&L, and make required adjustments in a timely manner.
- Ensure customer billings and associate payroll are prepared timely and accurately, and all other activities are accurately reflected in the P&L.
- Lead a culture of safety through personal example, and develop, execute, and assess continuous improvement plans to reduce accident and injury frequency.
- Ensure each associate understands their individual role and responsibilities, as well as the group's role and responsibilities required to achieve and maintain a safe work place.
- Proactively identify and correct unsafe conditions, work processes, and behaviors, and ensure compliance with all applicable regulatory agencies and company policies and procedures.
- Identify opportunities for continuous improvement and challenge the status quo, and execute a process to track and record value delivered to the customer.
- Identify and seize profitable business opportunities for the customer and Penske, and utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings.
- Lead the effort to improve fleet/equipment utilization, maintenance availability, and fuel efficiency, and contribute to equipment specification at time of start-up and renewal.
- Build a strong working relationship with local PTL district and other equipment vendors, and other projects and tasks as assigned by supervisor.
- 4-6 years related functional experience, with 3+ years managerial or supervisory experience with supervising warehouse associates in distribution center management required.
- High School degree or equivalent required, with Bachelor's Degree in Business or Supply Chain Management preferred.
- Proficiency with computers including Microsoft Outlook, Word, Excel, Access, PowerPoint required, and ability to connect and build rapport and relationships with associates and external customers at all levels.
- Ability to work efficiently with time management and organizational skills with follow-up and follow through, and manage through a problem and think and make decisions independently.
- Ability to drive process improvement and lead change, and demonstrate ownership & responsibility for running the operation with a sense of urgency.
- Strong written/oral communication including the ability to present in front of others, and demonstrate active listening skills required, and regular, predictable, full attendance is an essential function of the job.
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete a Penske employment application, submit to a reference verification (to include past employment and education) are required.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate must regularly lift and/or move up to 25/lbs12kg, frequently lift and/or move up to 50lbs/ 23kg and occasionally lift and/or move up to 100lbs/45kg.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
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