Assistant Store Manager

3 days ago

Toronto, Ontario, Canada Tapestry Full time
Job Summary

The Assistant Store Manager at Coach is a key member of the store team, responsible for delivering sales results through employee development and mentorship. This role requires a strategic mindset, with a focus on sales floor leadership and engagement with customers, while inspiring a sales culture.

Key Responsibilities
  • Develop sales strategies, initiatives, and growth across all categories, communicating goals to the team and tracking store performance.
  • Develop clienteling strategies, leveraging customer tools to foster client development, and implementing and monitoring progress to achieve business goals.
  • Act as a brand ambassador in the market/mall to drive loyalty and business, participating in charity events, local associations, and mall initiatives.
  • Resolve customer issues in a timely manner, partnering with the Store Manager and/or District Manager as needed.
  • Help develop the team to build long-term relationships with customers to drive business.
  • Take initiative, have a high level of ownership and accountability for results of self and others.
  • Work directly with the Store/District Manager to protect and drive the needs of the business.
  • Ensure all daily tasks are completed without negatively impacting service of Coach standards.
  • Approach challenges in a direct and timely manner, taking action to course correct when necessary.
  • Build trusting relationships with peers and team, acting as an advocate for the Brand.
  • Evaluate performance of team members and provide consistent and timely feedback, creating and modifying action plans for continuous development.
  • Resolves performance problems using appropriate communication, coaching, and counseling techniques.
  • Adhere to all retail policies and procedures, including POS and Operations.
  • Leverage and understand Coach's tools and technology to support Service and Operations of the store.
  • Recruit, interview, onboard, and work closely with the Store Manager on strategies to maintain top talent, while creating a talent bench.
  • Manage daily operational tasks according to Coach standards, including selling and service expectations, operations, payroll, human resources, and loss prevention.
Competencies
  • Drive for Results: Can be counted on to exceed goals successfully, is consistently one of the top performers, and is very bottom line oriented.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers, gets firsthand customer information, and uses it for improvements in products and services.
  • Creativity: Comes up with a lot of new and unique ideas, easily makes connections among previously unrelated notions, and tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization, builds rapport, builds constructive and effective relationships, uses diplomacy and tact, and can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems, is a relentless and versatile learner, open to change, analyzes both successes and failures for cues to improve, experiments, and will try anything to find solutions.
  • Perseverance: Pursues everything with energy, drive, and a need to finish, seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change, can shift gears comfortably, can decide to act without having the total picture, does not get upset when things are up in the air, does not have to finish things before moving on, and can comfortably handle risk and uncertainty.
  • Strategic Agility: Sees ahead clearly, can anticipate future consequences and trends accurately, has broad knowledge and perspective, is future-oriented, can articulately paint credible pictures and visions of possibilities and likelihoods, and can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed, creates strong morale and spirit in the team, shares wins and successes, fosters open dialogue, lets people finish and be responsible for their work, defines success in terms of the whole team, and creates a feeling of belonging in the team.
  • Managerial Courage: Does not hold back anything that needs to be said, provides current, direct, complete, and actionable positive and corrective feedback to others, lets people know where they stand, faces up to people problems on any person or situation (not including direct reports) quickly and directly, and is not afraid to take negative action when necessary.
Requirements
  • Experience: 1 to 3 years of previous management experience in a luxury retail service environment, preferable.
  • Possess current knowledge of fashion trends and competition in the marketplace.
  • Education: High school diploma or equivalent, college degree preferred.
  • Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook), experience using retail systems (labor management, inventory systems, sales reporting).
  • Physical: Ability to communicate effectively with customers and team, mobility to maneuver the sales floor and stock room to provide and support customer service, reach above/bend to obtain product for customers from store fixtures/shelves at various heights, climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties, frequently lift and carry up to five pounds, and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
  • Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, high retail traffic, and sales days.

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