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Retail Store Manager

2 months ago

Markham, Ontario, Canada Smoke Zone Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Smoke Zone. As a key member of our retail operations, you will be responsible for overseeing the day-to-day activities of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Staff Supervision
    • Supervise and mentor a team of sales staff, providing guidance and support to ensure they meet their performance goals.
    • Conduct regular performance reviews and provide constructive feedback to improve staff performance.
  • Inventory Management
    • Oversee the receipt, storage, and organization of merchandise, ensuring accurate inventory levels and minimizing stockouts.
    • Conduct regular inventory audits to identify areas for improvement.
  • Sales and Customer Service
    • Develop and implement strategies to drive sales growth, including promotions, displays, and visual merchandising.
    • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Store Operations
    • Ensure the store is maintained in a clean, safe, and secure environment, adhering to company standards and regulations.
    • Manage store budgets, including inventory, supplies, and labor costs.
Requirements
  • 7 months to less than 1 year of experience in a retail supervisory role.
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Ability to lift up to 25 pounds and stand for long periods.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.