Team Coaching Manager

2 months ago

Victoria, British Columbia, Canada Royal Roads University Full time
Job Summary

We are seeking a highly skilled and experienced Team Coaching Manager to lead and supervise our team of coaches, while also serving as a frontline coach. The successful candidate will oversee the work planning, loads, and performances of the coaches, providing day-to-day coaching and feedback while identifying and escalating higher-level issues as needed.

Key Responsibilities
  • Lead and supervise a team of coaches, providing guidance and support to ensure high-quality coaching services.
  • Develop and implement coaching programs and services that meet the needs of students and faculty.
  • Collaborate with academic program heads to confirm changing service needs and inform the coaches' portfolios and workload planning.
  • Provide oversight of the core curriculum used by coaches and liaise with the Centre for Teaching and Educational Technologies (CTET) on approaches to institutional implementation of team-based learning.
  • Work in partnership with the Experiential Learning management team and in collaboration with Student Services units to contribute to departmental initiatives related to student retention and success.
Requirements
  • Post-secondary master's degree in a relevant field is preferred, or an equivalent combination of an undergraduate degree and a minimum of five years' relevant team coaching experience.
  • Coaching training (certification an asset) and/or team-based skill development.
  • Understanding of the theory and practice of team and individual coaching, conflict resolution and organizational development.
  • Experience with instruction and facilitation in team processes, collaborative practices, and experiential learning.
  • Skills in areas of problem-solving, conflict management, difficult conversations, and providing feedback with a high level of diplomacy, tact, and discernment.
  • Excellent interpersonal and communication skills, including the ability to deal sensitively with situations that require intervention.
  • Strong administrative and organizational skills, including supervision and leadership of staff, budget planning, and process development and implementation.
  • Ability to build and maintain strong relationships with students, faculty, and staff.
  • Flexibility to work on statutory holidays, weekends and evenings, as required for residencies and urgent team issues.
Preferred Qualifications
  • Administrative and leadership experience in a post-secondary setting.
  • Proven ability to work effectively in both online and face-to-face environments.
  • Familiarity with Moodle, Zoom, and other online platforms.
  • Intercultural and cultural diversity training, competence, and experience.
  • Sound knowledge of RRU, its philosophy, programs, and strategic direction.

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