Client Advisor

4 weeks ago

Langley, Canada Royal Bank of Canada Full time
Job Description

What is the Opportunity?

This exciting role requires a client-focused sales professional with strong problem-solving skills to maximize each client interaction. As an RBC ambassador, you will add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you're demonstrating digital banking to a client, onboarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What Will You Do?

  • Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, and identifying sales and referral opportunities.
  • Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business.
  • Respond to client-initiated contact, assisting them with a full range of financial transactions.
  • Actively listen and engage clients in conversation to further understand their individual needs.
  • Proactively take ownership of resolving and preventing client banking problems.
  • Cultivate and maintain relationships with partners to make the most of business opportunities and referrals.

What Do You Need to Succeed?

Must-Have

  • Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment.
  • Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients.
  • Flexibility, eagerness to learn, strong personal ethics, and a hunger for success.
  • Digital literacy across a broad range of devices.
  • Ability to work all business hours.

Nice-to-Have

  • Track record in building rapport and maintaining client relationships within the financial or service industry.
  • Mutual Funds accreditation.

What's in It for You?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Our comprehensive Total Rewards Program includes competitive compensation, bonuses, and flexible benefits. We offer continued opportunities for career advancement, world-class sales training, coaching, and development opportunities, and support from a dynamic, collaborative, progressive, and high-performing team. We are committed to supporting flexible work arrangements when and where available. RBC requires all successful candidates in the United States and Canada to be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

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