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Mobile Retail Operations Manager

3 months ago


Calgary, Alberta, Canada The Mobile Shop Full time

Overview of the Role:

As a Mobile Retail Operations Manager, you will play a crucial role in leading a team dedicated to delivering exceptional customer experiences and driving sales performance. Your leadership will inspire a team of Wireless Sales Representatives to achieve their sales goals while ensuring that customers receive expert guidance in selecting mobile devices and service plans that best suit their needs.

About The Mobile Shop:
At The Mobile Shop, we are committed to connecting Canadians with cutting-edge mobile technology and service options. Our team, known as Mobilists, excels in providing insightful customer service and expert advice across a diverse range of telecommunications carriers, including Bell, Telus, Rogers, and more.

Key Responsibilities:

  • Lead and motivate a team of Wireless Sales Representatives to meet and exceed sales targets.
  • Engage with customers daily to facilitate sales and enhance their shopping experience.
  • Provide continuous training and development to team members, enhancing their product knowledge and customer service skills.
  • Develop and implement effective sales strategies to drive revenue growth and increase market presence.
  • Monitor team performance, offering constructive feedback and implementing improvement plans as necessary.
  • Ensure outstanding customer service is delivered, addressing any escalated issues to maintain satisfaction.
  • Oversee inventory management, implementing strategies to minimize loss and optimize turnover.
  • Manage visual merchandising, ensuring product placement and displays are optimized for sales.
  • Adhere to budgetary guidelines, managing expenses and labor costs effectively.
  • Perform additional duties as required to support store operations.

Commitment to Inclusion:
We are dedicated to fostering an inclusive and accessible hiring process. We recognize that candidates may have diverse needs and we are committed to providing reasonable accommodations to ensure all individuals can participate fully in the hiring process.