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Retail Supervisor

2 months ago

Vancouver, British Columbia, Canada Accoravillage Full time

Job Summary:

We are seeking a highly motivated and experienced Retail Supervisor to join our team at Accoravillage. As a key member of our retail team, you will be responsible for delivering exceptional customer service, fostering a positive and inclusive work environment, and driving business results.

Key Responsibilities:

  • Customer Service: Ensure high levels of customer satisfaction by being knowledgeable about our products and services.
  • Team Management: Train and grow a team of sales associates who are focused on delivering outstanding customer experiences.
  • Business Results: Generate business results and achieve key performance indicators (KPIs) such as sales, customer satisfaction, and operational excellence.
  • Operational Excellence: Maintain inventory, schedule staff, and evaluate employee performance to ensure seamless store operations.
  • Leadership: Act as a partner between customers, sales associates, and store leadership to drive business results and achieve company goals.

Requirements:

  • Minimum 2 years of retail management or keyholder experience.
  • Passionate and knowledgeable about streetwear and sneaker culture.
  • Experience supervising, training, and coaching sales associates.
  • Confident and comfortable engaging customers to deliver an elevated experience.
  • Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis.
  • Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing retail environment.
  • High level of ethics, values, integrity, and trust.
  • Flexible availability, including nights, weekends, and holidays.