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Cultural Health Navigator, Rohingya/Burmese Community Liaison

2 months ago

Surrey, British Columbia, Canada DIVERSEcity Community Resources Society Full time
About the Role

We are seeking a highly skilled and compassionate Cultural Health Navigator to join our team at DIVERSEcity Community Resources Society. As a Cultural Health Navigator, you will play a vital role in improving health outcomes for government-assisted refugee populations who experience language and cultural barriers navigating the healthcare system.

Key Responsibilities
  • Work with refugee populations to identify immediate health needs and bridge primary healthcare access by providing 1-to-1 health orientation, navigation, and promotion in a culturally safe, trauma-informed way.
  • Support overall health promotion of clients through providing information on health and health behaviors, and health programs/resources available.
  • Deliver clear, timely, and appropriate pathways through service bridging and referrals for healthcare access within cultural context to remove barriers.
  • Deliver 1-1 peer support healthcare orientations and identify when referrals to other peer-focused programs and services are appropriate.
  • Accompany clients to medical appointments and work collaboratively with healthcare staff to provide cultural bridging between clients and healthcare practitioners.
  • Empower independent healthcare system navigation by orienting clients on the Canadian healthcare system and newcomer services.
  • Collaborate with healthcare staff on healthcare planning for patients in developing individualized and effective service plans.
  • Carry out continuous service delivery monitoring, evaluation, and quality assurance.
Requirements
  • Degree in Health Sciences or related field and two years related experience.
  • Minimum 2-3 years experience in settlement case management.
  • Fluency in reading, writing, and speaking English and Rohingya/Burmese (Rohingya preferred).
  • Demonstrated understanding of social determinants of health and how these impact racialized refugee populations.
  • Knowledge of the government-assisted refugee experience and the settlement challenges they experience and available resources.
  • Knowledge of IFHP and MSP insurance coverage.
  • Extensive knowledge of health systems and refugee-focused programs in the Lower Mainland.
  • Demonstrated ability for active listening, and building trust with all stakeholders.
  • Demonstrated ability to advocate for clients' needs and resources internally and externally.
  • Demonstrated understanding of cultural and traditional health practices and beliefs of the communities being served.
  • Demonstrated ability to work independently; take initiative, solve problems, and work as part of a team.
  • Working knowledge of standard office equipment and software applications (Microsoft 365 and CRM).
Preferred Qualifications
  • Capability to create culturally and inter-culturally safe and inclusive spaces rooted in the migration experience.
  • Understanding of social determinants of health for racialized ethnocultural communities, informing strategies to address health disparities and inequities.
  • Demonstrated understanding of the similarities and differences between the Canadian and other healthcare systems, enabling effective navigation and provision of care.
  • Familiarity with transportation systems, including ability to accompany and direct clients to all required appointments using multiple forms of transportation.
  • Comfortable with flexible work environment; must be willing to conduct outreach work in Richmond and across multiple sites across Metro Vancouver as needed.
  • Ability to identify and assess the assets and needs of patients and community members, informing tailored interventions and support services.
  • Proficiency in relational practice, active listening, and building trust with all stakeholders, fostering positive relationships and collaboration.
  • Proficient understanding of diverse cultural and traditional health practices and beliefs, facilitating culturally sensitive and responsive care delivery.
  • Demonstrated experience delivering trauma-informed and culturally competent care, including provisions for language access and interpreter services to ensure effective communication with diverse refugee populations.
What We Offer

We offer a competitive salary and a comprehensive benefits package, including union membership and a criminal record check.